Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danny Montalvo

Yabucoa

Summary

Dynamic OSP Manager at FiberX with a proven track record in team leadership and customer service. Enhanced client satisfaction through effective conflict resolution and strategic initiatives, achieving consistent performance improvements. Skilled in staff training and development, driving team agility while maintaining budgetary controls to boost profitability.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

OSP Manager

FiberX
08.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Warehouse Inventory Clerk

Osnet Wireless
05.2015 - 08.2017

.

  • Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
  • Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
  • Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
  • Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
  • Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.

CS Manager

AutoZone
07.2010 - 05.2015
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Responded to customer feedback in professional and constructive way.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Increased company profit [Number]% through upselling packages to corporate groups.
  • Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.

Driver

Pep Boys
12.2006 - 06.2010
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Tecnología En Electromecánica Industrial -

Mech-Tech Collage
Caguas, Puerto Rico
04-2009

Escuela Superior Urbana Nueva
Yabucoa, Puerto Rico
05-2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management
  • Staff training and development
  • Goal setting
  • Task delegation
  • Strategic planning

Certification


  • Certified FCOE, [FBA] - 2024
  • Certified CFOT, FOA - 2017

Languages

English
Upper intermediate (B2)

Timeline

OSP Manager

FiberX
08.2017 - Current

Warehouse Inventory Clerk

Osnet Wireless
05.2015 - 08.2017

CS Manager

AutoZone
07.2010 - 05.2015

Driver

Pep Boys
12.2006 - 06.2010

Tecnología En Electromecánica Industrial -

Mech-Tech Collage

Escuela Superior Urbana Nueva
Danny Montalvo