Dariel Vilches Negron
Naranjito
Summary
Motivated Shift Leader with compassionate leadership and talent for training. Experienced in operational problem-solving and balancing customer, company, and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Leader
Walgreens
Guaynabo
03.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Walgreens
Guaynabo
12.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Worker
IKEA
Bayamon
01.2019 - 12.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Provided assistance in loading and unloading containers from ships and trains.
- Followed established guidelines for picking orders accurately.
Education
Computer Science
Universidad Interamericana Recinto De Bayamon
Bayamon05-2028
Skills
- Customer Service Management
- Team motivation
- Team Leadership
- Team Collaboration and Leadership
- Positive Attitude
- Problem-Solving
- Production Scheduling
- Client Service
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Shift Leader
Walgreens
03.2024 - Current
Customer Service Representative
Walgreens
12.2021 - 02.2024
Warehouse Worker
IKEA
01.2019 - 12.2021
Computer Science
Universidad Interamericana Recinto De Bayamon
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