Darielys Concepcion Cruz
Quebradillas
Summary
Dynamic bilingual professional with a proven track record in customer service and time management, demonstrated at Home Depot through consistent achievement of sales targets and exceptional service. Skilled in computer operations and problem-solving, adept at fostering customer relationships and enhancing team productivity.
Overview
7
7
years of professional experience
Work History
Account Sales Associate
Home Depot
09.2020 - 11.2024
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment as well as maintaining a daily average of 8 cold calls.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
Puerto Rico Bakery
10.2018 - 08.2020
- Managed scheduling weekly.
- Completed end-of-shift bookkeeping tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks often covering multiple tasks at once.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
Associate
I&R Embroidery
05.2018 - 07.2018
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
Education
Associates in Medical Plan Billing - Medical Informatics
NUC University
Bayamón, Puerto Rico08-2024
High School Diploma -
Manuel Ramos Hernandez
Quebradillas, Puerto Rico05-2017
Skills
- Customer service
- Time management
- Problem-solving skills
- Flexible schedule
- Cold calling
- Verbal and written communication
- Bilingual in spanish and english
- Computer operations management
Timeline
Account Sales Associate
Home Depot
09.2020 - 11.2024
Supervisor
Puerto Rico Bakery
10.2018 - 08.2020
Associate
I&R Embroidery
05.2018 - 07.2018
Associates in Medical Plan Billing - Medical Informatics
NUC University
High School Diploma -
Manuel Ramos Hernandez
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