Darlene Colon Montes
Dorado
Summary
Accomplished Lead Pharmacy Technician with a proven track record at CVS Pharmacy, showcasing expertise in inventory control and staff leadership. Fluent in English and Spanish, adept at fostering team coordination and delivering exceptional customer service. Demonstrated ability to enhance pharmacy operations and efficiency, with a keen focus on problem-solving and effective communication.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
Farmacias Caridad
02.2024 - Current
- Supervising pharmacy technicians and coordinating day-to-day workflow.
- Consulting with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Pharmacy technician scheduling
- Provided training, mentoring and coaching to the Inventory Specialist.
- Assisting Pharmacist with managing day-to-day activities and administration which include daily and weekly reports.
- Coached, trained and mentored new colleagues to develop the team and share best practices.
- Make sure team members follow applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; compliance with CVS policies and procedures to ensure patient safety and protect patient privacy and security.
Field Colleague Trainer
CVS Pharmacy
08.2022 - 12.2023
- Conduct virtual & live classroom training for select programs as needed – NCO
- Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
- Schedule new hires
- Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
- Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
- Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
- Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
Lead Pharmacy Technician
CVS Pharmacy
01.2021 - 07.2022
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Assisting Pharmacist with managing day-to-day activities and administration which include daily and weekly reports.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Pharmacy team scheduler
- Vaccine clinic coordinator and head Immunizer
Pharmacy Technician - Inventory Specialist
CVS Pharmacy
10.2015 - 01.2021
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Processing of expired and damaged medications
- Management of invoices
- Management of order returns and credits between pharmacy and supplier
- Overseeing preparations for annual inventory
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician Trainee
CVS Pharmacy
01.2015 - 09.2015
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Education
Associate's Degree in Pharmacy Technician
Universidad Interamericana De Puerto Rico
Bayamón, Puerto Rico07-2016
High School Diploma
Miguel De Cervantes Saavedra
Bayamón, Puerto Rico05-2012
Skills
- Problem-solving skills
- Inventory control
- Staff leadership
- Customer service
- Team coordination
- Fully Bilingual English-Spanish
- Time Management
- Communication skills
- Microsoft Office- Teams- Excel
Timeline
Lead Pharmacy Technician
Farmacias Caridad
02.2024 - Current
Field Colleague Trainer
CVS Pharmacy
08.2022 - 12.2023
Lead Pharmacy Technician
CVS Pharmacy
01.2021 - 07.2022
Pharmacy Technician - Inventory Specialist
CVS Pharmacy
10.2015 - 01.2021
Pharmacy Technician Trainee
CVS Pharmacy
01.2015 - 09.2015
Associate's Degree in Pharmacy Technician
Universidad Interamericana De Puerto Rico
High School Diploma
Miguel De Cervantes Saavedra
Similar Profiles
Emanuel Silva CarrerasEmanuel Silva Carreras
Manager at Farmacias CaridadManager at Farmacias Caridad
Kashmille Camacho YonKashmille Camacho Yon
Customer Service at Farmacias CaridadCustomer Service at Farmacias Caridad
Roberto Andrés Colón RosaRoberto Andrés Colón Rosa
Pharmacy Manager at Farmacia CaridadPharmacy Manager at Farmacia Caridad