Darlene Rivera Negrón

• I provide exceptional service to students through phone support and in-person visits, ensuring a positive and solution-oriented experience.
• I manage the course registration process for new and active students, optimizing the enrollment experience for over 420 students annually.
• I handle official documents, including study certifications, graduations, withdrawals, credit transcripts, and diploma delivery, ensuring accuracy and regulatory compliance.
• I conduct the validation process for accelerated schools by institutional policies, contributing to the continuous improvement of the educational process.
• I verify that each teacher records attendance and grades in the Campus Vue system, ensuring the integrity of academic records.
• I manage the entry of the program schedule into the system, streamlining operational processes.
• I prepare reports on partial withdrawals, official documents, and prerequisites, as well as audit reports and SAP reports, facilitating informed decision-making.
• I conduct WIOA audits, including the delivery of materials and payroll reconciliation, ensuring adherence to applicable regulations.
• I manage the digitization of documents, improving the operational efficiency of the office.
• I use Excel to create reports, optimizing data analysis and communication of results.
• I audit admission base files and enter data for students under 21 into the PRESI system for the annual report, ensuring the accuracy of the information.

Student Services

• Conducted follow-up with prospects through phone calls, emails, and direct contact, providing guidance on the academic offerings.
• Coordinated the enrollment process and the delivery of admission documents to new prospects.
• Maintained accurate records of calls made, interviews conducted, and enrollments generated, ensuring data integrity.
• Collaborated in promotional and marketing activities, contributing to increased institutional visibility.
• Performed routine clerical tasks, including prospect follow-up, digitization of files, and guidance on the validation process for accelerated schools, as well as general departmental service support.

Student Services

• Conducted follow-up with prospects through phone calls, emails, and direct contact, providing guidance on the academic offerings.
• Coordinated the enrollment process and the delivery of admission documents to new prospects.
• Maintained accurate records of calls made, interviews conducted, and enrollments generated, ensuring data integrity.
• Collaborated in promotional and marketing activities, contributing to increased institutional visibility.
• Performed routine clerical tasks, including prospect follow-up, digitization of files, and guidance on the validation process for accelerated schools, as well as general departmental service support.

• Provided support at the reception, managing a high volume of calls and appointments through telemarketing activities.
• Collaborated in student orientation, facilitating pre-enrollment processes and completing files.
• Assisted in promotional and marketing activities, contributing to the recruitment of new students.
• Executed routine clerical tasks related to telemarketing, handling correspondence, and providing general support to the department.