DAVID ROSADO ORTIZ
Toa Alta
Summary
Diligent bilingual customer service representative with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Datastat
03.2024 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Microsoft Excel Specialist (Temp)
A+ EDUCATION & CONSULTING SOLUTIONS
05.2021 - 06.2021
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Prepared reports on document control activities as required by management.
- Organized, maintained and safeguarded files and databases.
- Identified errors and suggested appropriate edits.
- Reviewed document control records for accuracy and completeness.
Education
Bachelor of Business Administration -
Universidad De Puerto Rico En Bayamón
Bayamon, PR06.2025
Associate in Computer Network Installations -
Universidad Ana G. Méndez- Bayamón
Bayamon, PR06.2022
High School Diploma -
Puerto Rico Christian School
Toa Baja, PR05.2018
Skills
- Quantitative Skills
- Documentation Management
- Analytical Thinking
- Customer Relations
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Bilingual Customer Service Representative
Datastat
03.2024 - Current
Microsoft Excel Specialist (Temp)
A+ EDUCATION & CONSULTING SOLUTIONS
05.2021 - 06.2021
Associate in Computer Network Installations -
Universidad Ana G. Méndez- Bayamón
High School Diploma -
Puerto Rico Christian School
Bachelor of Business Administration -
Universidad De Puerto Rico En Bayamón
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