David X. Ruiz Cardona
IT Technician
San Juan,Puerto Rico
Summary
Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Skilled IT Technician proficient in supporting hardware and software issues for Windows computer systems. Specializing in troubleshooting computer, monitor and peripheral products. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Highly knowledgeable in demonstrating software features to employees. Over eight years in IT support and troubleshooting.
Overview
15
15
years of post-secondary education
20
20
years of professional experience
Work History
Professor
NUC University
Caguas, Puerto Rico
02.2019 - Current
- Provided classes of Introduction to Business, Introduction to Entrepreneurship, Organizational Design, Organizational Behavior, Marketing Management, Managerial Economics, Managerial Accounting, Managerial Finance, Strategic Management and Quantitative Analysis for Decision Making to undergraduate and graduate students.
- Achieved 100% student retention.
Professor
Universidad Ana G. Mendez
San Juan, Puerto Rico
10.2015 - Current
- Provided classes of Introduction to Entrepreneurial Development, Entrepreneurial Innovation, Entrepreneurial Seminar, Business Ethics, Management Theory, Organizational Behavior, Business Policies, Business Policy and Ethics. Leadership and Entrepreneurial Innovation and Strategic Management to undergraduate and graduate students in School of Professional Studies (Programa AHORA).
- Achieved 100% student retention.
IT Technician & Payroll Specialist
Cirugia Oral y Maxilofacial
San Juan, Puerto Rico
06.2013 - Current
- Reviewed deficiencies based on internal audits, suggested remedies and implemented solutions.
- Increased productivity of company by replacing all old equipment and installing new workstations and monitors.
- Decreased connectivity problems on all computers and printers by eliminating cable ties and installing direct connection lines.
- Created remote service interaction during Covid-19 lockdown.
- Investigated and corrected problems with printers, copiers, monitors and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed payroll data entry and processing for twelve employees to comply with predetermined company guidelines.
- Calculated payroll deductions (state and federal taxes, and 401K) by accurately using Microsoft Office and processed payroll to meet preset requirements.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Uploaded time records into Time Guardian and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Processed payroll taxes payments to Hacienda and Internal Revenue Services.
- Used Quicken to prepare monthly reconciliation of bank accounts and take corrective actions on deviations.
- Placed purchase orders with suppliers for office and medical equipment as required by organization.
- Prepared and processed bills payments on time.
Computer Lab Assistant
University of Puerto Rico
Mayaguez, Puerto Rico
08.2012 - 05.2013
- Supported all computer lab operations.
- Provided instruction to all lab users on proper use of all equipment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Handled students' complaints and objections.
- Supervised correct use of computers and printers by all users.
- Processed support requests for technical assistance on wide range of issues related to computers and printers.
IT Intern
U.S. Census Bureau
Suitland-Silver Hill, Maryland
06.2012 - 08.2012
- Created network and firewall accounts for all new employees (permanent, temporary and interns) at US Census Bureau.
- Validated all data entry on network and systems.
- Designed and successfully implemented process for increasing communication between different IT teams and in turn decreased waiting time in completion of all job's tickets by more than 50%.
Customer Service Representative
Triple-S
Aguadilla, Puerto Rico
03.2011 - 05.2012
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in database company to track requests, document problems and record solutions offered.
- Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teller Officer
Banco Popular
Mayaguez, Puerto Rico
01.2009 - 03.2011
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Collected member loan and utility payments.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted estimated 24 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Collaborated with branch team to achieve being one of all branches with highest number of transactions processed.
IT Intern
Cooperativa de Ahorro y Crédito
Rincón, Puerto Rico
06.2007 - 08.2007
- Helped information system department with data entry and validation data.
- Improved handling of financial and accounting data using tables in Excel.
- Verified that data of issued checks were same as those registered on system.
- Validated and updated customer information into database.
- Assisted human resources department in organizing employee files.
Education
Ph.D. - Interregional And International Business
Inter American University Of Puerto Rico
San Juan 02.2014 - 06.2019
MBA - Master in Business Administration
University Of Puerto Rico
Mayaguez 08.2009 - 06.2014
BSBA - Computerized Information Systems
University Of Puerto Rico
Mayaguez 08.2003 - 06.2008
Skills
English
Spanish
Desktop Technical Support
Troubleshooting And Diagnostics
Desktop And Laptop Installations
Administrative support
Customer Service
Group and individual instruction
Payroll Operations
Verbal And Written Communication
Systems Administration
Application Installations
Microsoft Office
Timeline
Professor
NUC University
02.2019 - Current
Professor
Universidad Ana G. Mendez
10.2015 - Current
Ph.D. - Interregional And International Business
Inter American University Of Puerto Rico
02.2014 - 06.2019
IT Technician & Payroll Specialist
Cirugia Oral y Maxilofacial
06.2013 - Current
Computer Lab Assistant
University of Puerto Rico
08.2012 - 05.2013
IT Intern
U.S. Census Bureau
06.2012 - 08.2012
Customer Service Representative
Triple-S
03.2011 - 05.2012
MBA - Master in Business Administration
University Of Puerto Rico
08.2009 - 06.2014
Teller Officer
Banco Popular
01.2009 - 03.2011
IT Intern
Cooperativa de Ahorro y Crédito
06.2007 - 08.2007
BSBA - Computerized Information Systems
University Of Puerto Rico
08.2003 - 06.2008