Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Deborah Menéndez

Food & Beverage Manager
Toa Alta,PR

Summary

Highly efficient and customer-oriented Food And Beverage Manager with 23 years experience in food and hospitality environments. Adept communicator with team leading and development skills. Especially adept at enforcing sanitary regulations, ensuring the quality of all food and beverage items offered and training staff in proper food handling and presentation techniques. Firm commitment to optimizing profits while creating a friendly, efficient atmosphere for customers. Quality Customer Service Respectful and courteous interpersonal manners. Response to customers concerns and problems. Handle cash transactions with an extremely high level of accuracy. Kept area neat and clean. Ability to memorize each cocktail and plate ingredients to be able to answer any questions about the menu and make suggestions in case of an 86 item or a customer that suffers from food allergies. Listen carefully to guests' special needs, requests and/or complaints in order to be able to provide each one a memorable dining experience so that they would want to return to our property.

Overview

2
2
Languages
5
5
years of post-secondary education
24
24
years of professional experience

Work History

F&B Manager

Fairmont El San Juan Hotel
Carolina, PR
01.2021 - Current
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Assisted management with inventory control and stock ordering.
  • Built loyal clientele through friendly interactions and consistent appreciations.
  • Resolved complaints promptly and professionally.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Control payroll and equipment costs through efficient allocation of department budget.
  • Conducted departmental meeting pre-shift and prior to events to communicate pertinent changes and direct staff accordingly.

Assistant F&B Manager

Fairmont El San Juan Hotel
Carolina, PR
03.2020 - 01.2021
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Assisted management with inventory control and stock ordering.
  • Built loyal clientele through friendly interactions and consistent appreciations.
  • Resolved complaints promptly and professionally.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Control payroll and equipment costs through efficient allocation of department budget.
  • Conducted departmental meeting pre-shift and prior to events to communicate pertinent changes and direct staff accordingly.

Barista/Cashier

El San Juan Resort
Carolina, PR
12.2018 - 03.2020
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.

F&B Server

Hilton El San Juan Hotel
Carolina, PR
06.2006 - 12.2018
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
  • Keeps kitchen staff informed by noting timing of meal progression.
  • Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
  • Responds to additional patron requirements by inquiring of needs and observing dining process.
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

F&B Server/Bartender

El San Juan Hotel & Casino/Lobby
San Juan, PR
12.1997 - 06.2006
  • Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
  • Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
  • Satisfying patron requests in a timely manner
  • Assessing customer preferences and making drink recommendations
  • Providing a positive and friendly guest experience by interacting with patrons
  • Collecting money for drinks served and providing change as needed
  • Checking identification to verify legal age requirements for all customers
  • Balancing cash receipts
  • Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
  • Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
  • Organising the bar area to streamline drink preparation and inventory
  • Placing orders for liquor, beer, wine, and other supplies
  • Slicing, pitting, and preparing fruit garnishes for drinks
  • Planning bar menus
  • Creating unique drinks
  • Preparing and serving appetisers, snacks, or other food items for customers at the bar
  • Complying with all food and beverage regulations
  • Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour

Education

Interamerican University of PR
01.1991 - 01.1995

Real Estate Agent -

Luis Nieves Institute
Guaynabo
06.2009 - 12.2009

Skills

Public Relationsundefined

Timeline

F&B Manager

Fairmont El San Juan Hotel
01.2021 - Current

Assistant F&B Manager

Fairmont El San Juan Hotel
03.2020 - 01.2021

Barista/Cashier

El San Juan Resort
12.2018 - 03.2020

Real Estate Agent -

Luis Nieves Institute
06.2009 - 12.2009

F&B Server

Hilton El San Juan Hotel
06.2006 - 12.2018

F&B Server/Bartender

El San Juan Hotel & Casino/Lobby
12.1997 - 06.2006

Interamerican University of PR
01.1991 - 01.1995

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Deborah MenéndezFood & Beverage Manager