Delaney Pichardo
Fayetteville
Summary
Dynamic and detail-oriented professional with a proven track record as a Personal Shopper, excelling in customer service and decision-making. Recognized for consistently meeting quality goals and enhancing customer satisfaction through efficient order fulfillment and strategic planning. Committed to fostering positive customer relationships and driving repeat business.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
Puerto Rico
05.2024 - 08.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier Team Lead
China Oriental
Puerto Rico
01.2021 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Sales Associate
Baker’s Shoes
Puerto Rico
09.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Ramón Quiñones Medina
Yabucoa, Puerto Rico Bachelor of Science - Nursing
University Interamericana Guayama
Humacao Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Personal Shopper
Walmart
05.2024 - 08.2025
Cashier Team Lead
China Oriental
01.2021 - 04.2024
Sales Associate
Baker’s Shoes
09.2020 - 01.2021
High School Diploma -
Ramón Quiñones Medina
Bachelor of Science - Nursing
University Interamericana Guayama