Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Timeline
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Denise Simmon

San Juan

Summary

Experienced client service professional with a proven track record of managing client interactions and optimizing service processes. Skilled in elevating client satisfaction levels and operational efficiency through effective communication and problem-solving. Dependable team player with a focus on achieving results in dynamic environments, demonstrating exceptional organizational and interpersonal abilities.

Overview

7
7
years of professional experience

Work History

Client Service Coordinator - Disaster Assistance Program

SBP (Saint Bernard Project)
09.2024 - 07.2025
  • Guided clients through FEMA appeals, referrals, and external funding processes while facilitating clear communication.
  • Maintained Salesforce case data, scheduled reviews, and provided critical support to survivors in crisis situations.
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.

Lead Preschool Teacher

Childtime of Riverside
01.2024 - 07.2024
  • Created hands-on learning plans to foster development and enhance classroom engagement among preschool students.
  • Maintained accurate records, tracked attendance, and provided tailored support to meet diverse student needs.

Youth Development Professional

Hillcrest Educational Center
10.2023 - 01.2024
  • Supported students with autism by leveraging sensory tools and adaptive strategies to promote learning.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.

Construction Coordinator

SBP (Saint Bernard Project)
10.2022 - 09.2023
  • Managed bids, materials, invoices, and financial documentation to ensure project efficiency and budget adherence.
  • Supported site planning and delivered comprehensive training to volunteers on rebuild procedures.

Project Lead

SBP (Saint Bernard Project)
09.2021 - 10.2022
  • Supervised rebuild projects and coordinated volunteer efforts, optimizing team logistics for maximum efficiency.
  • Delivered safe, completed homes to disaster-affected families, significantly improving their living conditions.

Recovery Resolutions Representative

Optum - UnitedHealthcare
07.2018 - 10.2020
  • Investigated and resolved insurance claim discrepancies and overpayments, ensuring compliance with regulations.
  • Maintained HIPAA-compliant records while effectively resolving provider and patient-related issues.

Education

A.A.S. - Early Childhood Development

Purdue University Global
West Lafayette, IN
05.2022

Diploma - Medical Billing & Office Systems

MBTI Business Institute
San Juan, PR
08.2016

Skills

  • Early learning program development
  • Curriculum Development
  • Case Management
  • Client Advocacy
  • Administrative Coordination
  • Billing Coordination
  • Volunteer Training
  • Construction Support
  • Data management
  • Bilingual Communication
  • Organization
  • Time Management
  • Adaptability
  • Proficient in Microsoft
  • Strong organization
  • Inter-department collaboration

LANGUAGES

English (Native)
Spanish (Conversational)

Timeline

Client Service Coordinator - Disaster Assistance Program

SBP (Saint Bernard Project)
09.2024 - 07.2025

Lead Preschool Teacher

Childtime of Riverside
01.2024 - 07.2024

Youth Development Professional

Hillcrest Educational Center
10.2023 - 01.2024

Construction Coordinator

SBP (Saint Bernard Project)
10.2022 - 09.2023

Project Lead

SBP (Saint Bernard Project)
09.2021 - 10.2022

Recovery Resolutions Representative

Optum - UnitedHealthcare
07.2018 - 10.2020

Diploma - Medical Billing & Office Systems

MBTI Business Institute

A.A.S. - Early Childhood Development

Purdue University Global
Denise Simmon