Denisse Sanchez-Narvaez
Naguabo,PR
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
DOCUMENT VALIDATION SPECIALIST - EMERGENCY MANAGEMENT
FEMA - CRC ATLANTIC
08.2021 - Current
- Ensure applicant-provided source documentation is validated and completed in support of project development and claimed costs
- Collaborate and constructively communicate with the PDMG to gather and verify all required information as documented in the Public Assistance Program and Policy Guide (PAPPG)
- Collect, organize, and review applicant-submitted documentation in support of Public Assistance grants where work is 100% completed
- Validate large volumes of documentation and formulate spreadsheets that will be used to determine if costs are reasonable
- Develop entire Project Worksheet (PW) consisting of a quality Damage Description and Dimensions (DDD), Scope of Work (SOW), and Costs that accurately captures disaster-related damage and work using the appropriate tools and documentation provided by applicants
- Initiate appropriate Requests for Information (RFI) to resolve eligibility issues if work performed or costs are not supported by applicant-provided documentation or potentially ineligible for federal funding
- Responsible for drafting part of the Determination Memo if a project or element of a project is determined to be ineligible
- Serve remotely in the Atlantic and East CRC's, managing Emergency and Permanent Work projects for Categories B (Emergency Protective Measures/COVID), C (Roads and Bridges), D (Water Control Facilities), E (Buildings and Equipment), F (Utilities), and G (Parks, Recreational, Other Facilities).
PROGRAM DELIVERY MANAGER (PDMG)
CDM SMITH - CCPRS
01.2020 - 10.2020
- Accountable for managing 412 formulated projects for the ICAR Archdiocese of San Juan with a value of $428 million
- Reviewed applicant data to provide FEMA recommendations for eligibility and priority of assignments to include but not limited to: review information gathered during the Preliminary Damage Assessment (PDA) for assigned applicants, conduct exploratory calls to gather information from applicants, and understand each applicants' projects and recovery priorities
- Served as a liaison for the applicant about their status within the process by facilitating regular meetings, tracking, and following up with the applicants on FEMA's requests.
CORRECTIVE ACTION TEAM (CAR) - KICKBACK TEAM - QA/QC SPECIALIST
RISING PHOENIX
05.2018 - 03.2019
- Revised the initial site visit(s), all change orders, and final site visit(s) to reconcile and ensure the work performed by the contractors was directly proportional with the quality of work required to meet the program standards
- Reviewed Inspector and/or Invoicing Reviewer requests for information contained on file to ensure compliance with the needs of the applicant and the program
- Sent instructions to CM and PM regarding line items, signatures needed to make sure the program guidelines had been met and were clear to justify the cost of each line item and the total amount that was going to be invoiced
- Provided routine and consistent checks to ensure data correctness and completeness
- Investigated QA/QC issues, established root cause, and implemented corrections
- Adhered to standards, policies, and procedures set forth by management/AI Leadership and communicated by supervisor.
PMI REPRESENTATIVE
RISING PHOENIX
02.2018 - 04.2018
- Arrived at the previously scheduled appointment time with proper credentials and explained the intent of the program and the program eligible repairs
- Verified the applicant's identity and address
- Explained the Right of Entry and Participation Agreement forms to the Applicant and requested signatures.
FEMA HOUSING INSPECTOR
VANGUARD EMERGENCY MANAGEMENT
12.2017
- Scheduled and organized appointments with applicants assigned by FEMA
- Verified ownership and occupancy of damaged homes
- Recorded damages of the interior and exterior of damaged dwellings
- Specifically listed all disaster-related losses and photographed damaged property.
2ND thru 4TH GRADE BILINGUAL TEACHER
KLEBERG ELEMENTARY
06.2009 - 08.2017
- A full-time teacher instructing 2nd thru 4th grade curriculum for Spanish/English Language Arts and Reading, Social Studies, Math, and Science for all skill levels based on the Texas Essential Knowledge and Skills Standards
- Observed, planned, taught, and assessed practice to inform and modify instruction for classes with many levels of ability
- Promoted whole and small group instruction for groups of all varying skill levels based on the Texas Essential Knowledge and Skills Standards
- Made effective use of data to monitor and evaluate students' progress using All in Learning program
- Differentiated instruction according to student ability and skill level
- Tutored students individually and in small groups to help with areas of difficulty
- Performed classroom, district, and state benchmark assessments.
SALES OFFICER
BANCO SANTANDER DE PUERTO RICO
09.2004 - 05.2008
- Effectively implemented all compliance laws and regulations, in accordance with the procedures established by the institution
- Contributed to the promotion of the institution's products and services, using telephone calls, coordinated visits and proper referral
- Increased the volume of sales offering a personalized service, focusing on the needs of the clients through the cross-selling of products such as Mortgage loans, Personal loans, Credit lines, Investments and Securities.
BANK PRODUCT OFFICER
ORIENTAL GROUP
10.2001 - 09.2004
- Responsible for selling the products and services of the Banking Department; Checking and Savings accounts, Time Deposit Certificates, Individual Retirement Accounts, Personal Loans, and Credit Cards
- Promoted the selling of the products and services of other Departments such as Mortgage, Commercial Banking, Investments, and Insurance through referrals
- Actively carried out Financial Planning activities, which included profiling, financial need analysis, proposal preparation in pursuit of business development.
FRONT DESK AGENT
WESTIN RIO MAR
11.2000 - 09.2001
- Maintained a high standard of service and hospitality which helped maximize the average room rate and hence the room division revenue of the hotel
- Performed all front desk reception and cashier functions, which consisted of taking reservations efficiently, conducting guest check-in/check-out and using thorough knowledge of credit policies upon settlement
- Preserved an assigned cash bank and adhered to all cash handling policies.
Education
MASTER OF SCIENCE IN EDUCATION INNOVATION AND TECHNOLOGY -
Capella University
Minneapolis, MNMASTER OF BUSINESS ADMINISTRATION -
Southern New Hampshire University
Manchester, NH06.2014
BACHELOR OF BUSINESS ADMINISTRATION IN MANAGEMENT -
University of Puerto Rico
Humacao, PR06.2000
Skills
- Fully Bilingual - English and Spanish
- Skilled in developing and implementing standardized policies and procedures
- Exceptional interpersonal skills when providing resolutions and assistance in demanding scenarios
- Successfully facilitate on-going communications with leadership, co-workers, and other staff
- Experienced in interpreting and adhering to guidance, policy, and regulations in a predictable and consistent way
- Dedicated to ensuring data accuracy, compliance, and the active review of supporting documentation
- Target and data-driven
- Flexible, adaptive, and resilient
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Teacher License, Texas, Generalist Early Childhood-4th
- Bilingual Education, Texas, Supplemental-Spanish Early Childhood-4th
Additional Information
Denisse Sánchez
Work Philosophy
In typical life, people and organizations experience complications that make life challenging. I aspire to be the person who delivers exceptional assistance to communities and individuals impacted by disasters.
Awards
Outstanding Leadership Award 2015-2016 Teacher of the Year Kleberg Elementary School 2013-2014 Teacher of the Year Kleberg Elementary School 2014-2015
Timeline
DOCUMENT VALIDATION SPECIALIST - EMERGENCY MANAGEMENT
FEMA - CRC ATLANTIC
08.2021 - Current
PROGRAM DELIVERY MANAGER (PDMG)
CDM SMITH - CCPRS
01.2020 - 10.2020
CORRECTIVE ACTION TEAM (CAR) - KICKBACK TEAM - QA/QC SPECIALIST
RISING PHOENIX
05.2018 - 03.2019
PMI REPRESENTATIVE
RISING PHOENIX
02.2018 - 04.2018
FEMA HOUSING INSPECTOR
VANGUARD EMERGENCY MANAGEMENT
12.2017
2ND thru 4TH GRADE BILINGUAL TEACHER
KLEBERG ELEMENTARY
06.2009 - 08.2017
SALES OFFICER
BANCO SANTANDER DE PUERTO RICO
09.2004 - 05.2008
BANK PRODUCT OFFICER
ORIENTAL GROUP
10.2001 - 09.2004
FRONT DESK AGENT
WESTIN RIO MAR
11.2000 - 09.2001
MASTER OF SCIENCE IN EDUCATION INNOVATION AND TECHNOLOGY -
Capella University
MASTER OF BUSINESS ADMINISTRATION -
Southern New Hampshire University
BACHELOR OF BUSINESS ADMINISTRATION IN MANAGEMENT -
University of Puerto Rico
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