DENNIS G. BONILLA
Isabela
Summary
System Analyst and IT Business Professional with over 25 years of experience in healthcare technology, clinical systems analysis, and business process improvement. Proven expertise in aligning technical solutions with clinical workflows to support patient safety, regulatory compliance, and operational efficiency. Experienced in HL7, CCDA, and FHIR interoperability, healthcare information management, reporting tools, and business information systems, combined with excellent communication and collaboration skills across clinical and IT teams.
Overview
32
32
years of professional experience
Work History
Health Information Consultant (Sr)
MMM Holdings LLC
01.2021 - Current
- Optimized clinical systems in collaboration with IT and clinical teams.
- Developed functional specifications and validated system interoperability (HL7, CCDA, FHIR).
- Resolved production support issues.
- Produced recurring and ad-hoc reports via Business Objects.
- Led change management and end-user training initiatives.
Information & Confirmations Department Supervisor
First Medical / First Health Call Inc.
01.2021 - 01.2021
- Supervised 18 call center associates supporting appointment scheduling and confirmations for all Metro Pavia Outpatient Clinic operations.
- Trained and coached staff to ensure compliance with company standards, federal regulations, performance goals, and customer service policies.
- Conducted operational monitoring to identify process gaps and implement improvements that enhanced efficiency and service quality.
- Produced reports and analyzed call center data to guide management decisions and optimize department performance.
EHR Product Development Analyst
ASSERTUS Inc.
01.2021 - 01.2021
- Participated in product development for MEDICUS EHR, ensuring compliance with interoperability and regulatory standards.
- Collaborated with a team of four developers, coordinating tasks and monitoring progress to meet project timelines.
- Submitted the Real World Testing Plan to Drummond Group, securing continued 2015 Edition certification.
- Supported product optimization efforts and prepared QA and production reports.
EHR Product Development Manager
mdTimeline, LLC
01.2018 - 01.2021
- Created and managed the roadmap for 2015 Edition certification of the EHR product.
- Supported clinical and administrative teams in optimizing workflows to maximize system value, patient experience, and care outcomes.
- Ensured interoperability compliance by mapping ONC certification criteria.
- Directed e-prescription certification efforts under NCPDP 2017 Script and oversaw product implementations.
System Analyst
ASSERTUS Inc.
01.2017 - 01.2018
- Analyzed functionality of a newly developed ambulatory EHR product to align with client and business needs.
- Gathered requirements directly from clients to enhance usability and adoption.
- Developed roadmap for 2015 Edition certification and mapped ONC criteria for interoperability compliance.
- Provided workflow guidance and tools to ensure regulatory and privacy compliance.
Project Consultant
The Right Answer Inc.
01.2015 - 01.2017
- Directed analysis and implementation protocols for a new ambulatory EHR product.
- Built roadmap for 2014 Edition certification and aligned with Meaningful Use Stage 1 & 2 requirements.
- Supported clinical and administrative teams in optimizing workflows for improved quality of care.
- Ensured compliance with legal, regulatory, and security standards for patient health information.
Project Consultant
Neodeck Holdings
01.2012 - 01.2015
- Evaluated physician practice workflows and provided technical assistance for adoption of Neomed EHR.
- Guided trainers and technical staff to ensure effective system implementation.
- Enhanced clinical and administrative workflows to improve quality, value, and patient outcomes.
- Ensured compliance with regulatory, ethical, and privacy standards for patient data.
HIT Field Supervisor
Ponce School of Medicine
01.2010 - 01.2012
- Supervised HIT consulting teams supporting physician practices in EHR adoption.
- Coordinated field operations, work plans, and vendor training sessions.
- Maintained reporting tools and ticketing systems to track provider support and resolutions.
- Monitored issues, developed corrective action plans, and completed data analysis projects.
Information Systems Manager
La Vida Medical Group
01.1999 - 01.2010
- Implemented and managed EHR software, medical imaging, and billing systems in a multidisciplinary clinic.
- Maintained local and remote network infrastructure and system functionality.
- Generated financial and operational reports for management decision-making.
- Trained staff in EHR use to support adoption and compliance.
Project Coordinator
Deloitte & Touche Consulting Group
01.1994 - 01.1999
- Supported implementation of the UNISYS Hospital Integrated Health Care Billing System in five hospitals.
- Collaborated with Risk Assessment Team to analyze critical systems and recommend solutions.
- Developed training curricula to support hospital staff during system adoption.
Education
BS - Office Administration
Bryson University
Skills
- Healthcare IT Systems & Data Analysis
- SQL & Relational Databases (working knowledge)
- Business Intelligence (Power BI, Excel)
- Requirements Gathering & Functional Specifications
- HL7, CCDA & FHIR Interoperability
- Workflow Analysis & Process Improvement
- Change Management & End-User Training
- Cross-Functional Collaboration & Communication
LANGUAGES
English
Spanish
Timeline
Health Information Consultant (Sr)
MMM Holdings LLC
01.2021 - Current
Information & Confirmations Department Supervisor
First Medical / First Health Call Inc.
01.2021 - 01.2021
EHR Product Development Analyst
ASSERTUS Inc.
01.2021 - 01.2021
EHR Product Development Manager
mdTimeline, LLC
01.2018 - 01.2021
System Analyst
ASSERTUS Inc.
01.2017 - 01.2018
Project Consultant
The Right Answer Inc.
01.2015 - 01.2017
Project Consultant
Neodeck Holdings
01.2012 - 01.2015
HIT Field Supervisor
Ponce School of Medicine
01.2010 - 01.2012
Information Systems Manager
La Vida Medical Group
01.1999 - 01.2010
Project Coordinator
Deloitte & Touche Consulting Group
01.1994 - 01.1999
BS - Office Administration
Bryson University
Similar Profiles
Christina Nicole Alicea GonzálezChristina Nicole Alicea González
Health Insurance Sales Agent at MMM Holdings, LLCHealth Insurance Sales Agent at MMM Holdings, LLC
Martin Gabriel Colón RamírezMartin Gabriel Colón Ramírez
Pro Sales Executive at MMM Holdings, LLCPro Sales Executive at MMM Holdings, LLC
Stephanie Pagán VélezStephanie Pagán Vélez
Discharge Planner at MMM Holdings LLCDischarge Planner at MMM Holdings LLC
Beatriz Vazquez-TorresBeatriz Vazquez-Torres
Customer Service Representative (FEMA Project) at Capitol BridgeCustomer Service Representative (FEMA Project) at Capitol Bridge
JANICE MELODIAJANICE MELODIA
Unit Manager at AIA PHILIPPINESUnit Manager at AIA PHILIPPINES