Dennis Pagan
Trujillo Alto
Summary
Customer service liaison: 5 years total experience Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banquet Waiter
OPA! Greek cuisine
San Juan
02.2024 - Current
- Ensured that all areas around the banquet hall were kept neat and tidy at all times.
- Assisted in setting up tables, chairs, place settings, and decorations for events.
- Followed proper sanitation guidelines when handling food and beverages.
- Demonstrated knowledge of menu items, alcoholic beverages, and cocktails.
- Inspected dining room before each event to ensure readiness for guests.
Customer Service Representative
Southwest Airlines
Hartford
04.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Liaison
Olive Garden
san juan
01.2019 - 01.2022
- Scored 40% higher-than-average customer retention satisfaction.
- Achieved top 20 sales on the island.
- Maintained consistent positive customer survey rank.
- Received “ Customer Appreciation” bonus.
- Held various positions such as food preparation and hosting.
- Met personal, team and company goals in customer service environment.
- Uphold the utmost cleanliness when it came to the plating and every customer related area.
- Prepare training programs to teach staff various tasks such as customer satisfaction and needs to ensure they have a good experience
- Handled customer inquiries, payments and service requests.
Sales Associate
Forever Krystal, Plaza las Americas
Hato Rey
01.2019 - 01.2020
- Scored top 50 salesperson on the island.
- Named two times employee of the month for high ratings from customers.
- Received “ Associate of the Month” award.
- Created great customer experiences with personalized sales support.
Education
Colegio Santa Maria del Camino
Skills
- Cash handling accuracy
- Merchandising knowledge
- Relationship selling
- Team player mentality
- Strategic planning
- Money handling
Interests
Traveling the world. Experiencing new cultures. Outdoor Activities. Volunteered at Santuario Canitas with JetBlue. Co-led Home Economics Club.
Languages
Spanish
First Language
English
Proficient
C2
French
Intermediate
B1
Certification
- CPR certifide
Timeline
Banquet Waiter
OPA! Greek cuisine
02.2024 - Current
Customer Service Representative
Southwest Airlines
04.2023 - 12.2023
Customer Service Liaison
Olive Garden
01.2019 - 01.2022
Sales Associate
Forever Krystal, Plaza las Americas
01.2019 - 01.2020
Colegio Santa Maria del Camino
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