Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennys Rivera Garay

Caguas

Summary

Dedicated individual with knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cultivation Technician

Hannabis LLC/ Cepalegre
10.2023 - Current
  • Participated in ongoing training to expand knowledge base on cannabis strains, genetics, breeding programs, and overall product quality standards.
  • Ensured regulatory compliance by identifying plants in cultivation activities and assisted in inventory management tasks to ensure accurate tracking of plants from the seedling stage to final product packaging, adhering to state guidelines.
  • Contributed to the company's overall growth by consistently meeting or exceeding cultivation production goals, managing rooms with high volumes of plants ranging from 500 - 1800 plants per room, and delivering high-quality plants for processing and sale.
  • Managed a wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Maintained a clean and organized grow facility, reducing the risk of contamination or pest-related issues.
  • Optimized harvest yield with leaf growth management and regular pruning of plants.
  • Guided junior technicians on best practices in plant care, communicating with coworkers and management to report challenges, fostering an environment of teamwork and continuous improvement.
  • Reduced crop loss by promptly identifying and addressing plant health issues, such as pests and diseases.

Budtender

Bwell Healing Center
07.2021 - 02.2023
  • Checked guests' photo identification for validity and age requirements.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Oriented customers about the medical and recreational uses, detailing effects, and qualities of different strains.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Sold flowers, concentrates, and edibles in a fast-paced environment.
  • Packaged regulated products in appropriate exit containers.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations, maintaining up-to-date knowledge of store sales, managing a high volume of cash with a 100% accuracy rate, adhering to payment policies, and security standards.

Brand Ambassador

Web Help
10.2020 - 06.2021
  • Communicated product information with confidence and educated consumers about company.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Care Representative

Alight Solutions
10.2018 - 01.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Logged call information and solutions provided into the internal database.
  • Maintained quality by reducing downtime to maximize customer support and meet revenue goals.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.

Education

Certificate in Electrician With PLC

Instituto De Banca Y Comercio
Caguas, PR
05.2013

Certificate of Technical Studies - Music Composition

Colegio De Cinematografía, Artes Y Televisión
Caguas, PR
05.2012

GED -

Colegio Vocacional Para Adultos
San Juan, PR
05.2010

Skills

  • Verbal and Written Communication
  • Decision Making
  • Attention to Detail
  • Problem Solving
  • Product Education
  • Product Research
  • Computer Operation
  • Organization and Time management
  • Cash register operation

Certification

  • Good agricultural practices (GAP), Fundación Free Juana - 10/2024 - 10/2025
  • Occupational license, Fundación Free Juana - 02/2024 - 02/2026
  • Front Row AG Certified Technician - 02/2025

Timeline

Cultivation Technician

Hannabis LLC/ Cepalegre
10.2023 - Current

Budtender

Bwell Healing Center
07.2021 - 02.2023

Brand Ambassador

Web Help
10.2020 - 06.2021

Customer Care Representative

Alight Solutions
10.2018 - 01.2020

Certificate in Electrician With PLC

Instituto De Banca Y Comercio

Certificate of Technical Studies - Music Composition

Colegio De Cinematografía, Artes Y Televisión

GED -

Colegio Vocacional Para Adultos

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Dennys Rivera Garay