Dereck Alvarado Díaz

Customer Service through sales and build customers confidence by making their experience comfortable and simple while meeting their needs. Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Assist with all functions within Claro offers in compliance with corporate policies and procedures. Work with Claro management in opening, closing and operating the retail activities, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to Claro company policies and procedures. Share customer experience with the rest of your team, including Management. Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades. Engage in service selling and right fitting the customer with the appropriate total technology solution. Assist in other tasks, duties, or projects as assigned by management.

Trained new employees by providing knowledge of specific store tasks, policies and goals. Improved communication between cashiers and other departments, fostering a more cohesive store environment. Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques. Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement. Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments. Collaborated with management to identify areas for improvement, leading to better-targeted training efforts. Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.

Customer service through sales. Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Helped customers complete purchases, locate items, and join reward programs. Assisted customers with returns, refunds and resolving transaction issues. Maintained the work area clean and organized.

Maintained a clean and organized workspace, promoting a welcoming environment for customers. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Processed customer orders and accurately handled payment transactions. Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty. Met customer service goals and exceeded customer expectations. Resolved customer complaints and maintained clean and tidy checkout area. Counted money in drawers at beginning and end of each shift. Developed and managed relationships with customers to increase customer loyalty. Answered product questions using knowledge of sales and store promotions. Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors. Maintained accurate records of customer transactions for reporting purposes. Maintained awareness of surroundings and secured cash to minimize loss potential. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Handled cash with high accuracy and took care to check bills for fraud.