Derek Ramírez Román
Carolina
Summary
Experienced 25 year old professional with 5 years of expertise in the hotel industry, seeking for a new career opportunity to further share and develop my skills to advance in the hospitality field.
Overview
6
6
years of professional experience
Work History
Butler
Condado Vanderbilt Hotel
10.2022 - Current
- Coordinated and organized a variety of tours and events.
- Supervised and managed a staff of housekeepers, ensuring the highest standards of cleanliness and tidiness in rooms and public areas.
- Provided high-end concierge services, ranging from booking flights, top rated restaurant reservations, and arranging luxury transportation.
- Efficiently answered emails and calls regarding hotel outlets and services.
Front Desk Agent
Condado Vanderbilt Hotel
01.2022 - 10.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pool Attendant
Condado Vanderbilt Hotel
01.2018 - 12.2021
- Developed and enforced pool rules to ensure the safety of swimmers and to prevent accidents
- Maintained accurate records of pool activity, including swimmer attendance and incident reports.
Education
High School Diploma - Tourism Business
Antonio Luchhetti
01.2016
Skills
- Customer Service
- Excellent Interpersonal Communication Skills
- Critical Thinking and Problem Solving
- Attention to Detail
- Multitasking and Organization
- Transportation and Errands
- Menu Planning
- Filing and Recordkeeping
Timeline
Butler
Condado Vanderbilt Hotel
10.2022 - Current
Front Desk Agent
Condado Vanderbilt Hotel
01.2022 - 10.2022
Pool Attendant
Condado Vanderbilt Hotel
01.2018 - 12.2021
High School Diploma - Tourism Business
Antonio Luchhetti
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