Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Derick S. Berrios Bonilla

Villalba

Summary


I am a hardworking and disciplined individual with previous experience as a delivery driver for AutoZone and also as a salesperson at a smoke shop, where I was responsible for sales, inventory management, and customer service. I have a solid knowledge of products such as Delta 8 and hemp products. I always provide personalized advice to customers about their options. Additionally, I have experience in cash handling and store organization. I am a responsible and proactive individual with excellent teamwork and independent work skills. My focus is always on ensuring quality work, being precise, and organized.

Overview

4
4
years of professional experience

Work History

Sales Associate

3kingz Vape Shop
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Receive merchandise in the store and take inventory.

Technical Support Agent

Rocket 21 Challenge
05.2023 - 03.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Assist clients with withdrawal or transaction issues with their trading account.
  • Inspect accounts and their client transactions in the foreign exchange market (Forex)

Delivery Driver and Sales Associate

AutoZone
09.2021 - 11.2022
  • Deliver auto parts to independent mechanics and large auto repair shops.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Education

Bachelor of Science -

Pontificia Universidad Católica De Puerto Rico
Ponce, Puerto Rico
06-2025

Certificados Cannabis Medicinal -

Fundación Free Juana
San Juan, Puerto Rico
03-2025

High School Diploma -

Escuela Superior Lysander Borrero Terry
Villalba
05-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Relationship building
  • Cash handling
  • Flexible schedule
  • Product sales

Timeline

Sales Associate

3kingz Vape Shop
06.2024 - Current

Technical Support Agent

Rocket 21 Challenge
05.2023 - 03.2024

Delivery Driver and Sales Associate

AutoZone
09.2021 - 11.2022

Bachelor of Science -

Pontificia Universidad Católica De Puerto Rico

Certificados Cannabis Medicinal -

Fundación Free Juana

High School Diploma -

Escuela Superior Lysander Borrero Terry
Derick S. Berrios Bonilla