Deserae Harley-Delgado
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Analytical, organized and detail oriented. Ability to work in a fast-paced work environment. Excellent communication, Organizational, Interpersonal and customer service skills. Friendly and enthusiastic, consistently meeting customer service satisfaction goals. Maintain strict patient confidentiality; Self-motivated, and excellent computer abilities.
Overview
22
22
years of professional experience
Work History
Virtual Assistant
ALLCHOICE Insurance
01.2023 - Current
- Monitored emails, and prioritized messages for agents, directors, and CEO.
- Answered a high volume of calls, SMS-Text, & Emails to retrieve information, schedule appointments and take detailed notes.
- Facilitated smooth operations with proficient data entry and document management for various inquires such as payments, quotes, or claims.
- Maintained detailed notes in CRM system of all customer interactions.
- Enhanced client proposals by crafting detailed correspondence and documents, improving chances of securing new business.
- Managed CRM input, exports and clean up.
- Handled confidential and sensitive information with discretion and tact.
Virtual Equipment Technician
Lincare
03.2022 - 11.2022
- Responsible for conducting all on-call/virtual setups as well as follow-ups with patients while
- Delivering exceptional customer service skills and educating them on getting familiar with their new CPAP/Bi-Pap devices in a professional and timely manner
- Instruct patients on the safe and proper use of equipment
- Ensuring that all documentation was received while entering & completing all required documentation while following policies and procedures
- They continue monitoring CPAP/BiPAP reports so that patients stay compliant with their insurance companies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
HR Assistant/Recruitment
Powertown Line Construction
11.2020 - 01.2021
- Onboarding and processing new applicants, Scheduling background check, Communicating with applicants throughout the onboarding process
- Preparing all employee files for the transition into oracle mainframe
- Maintaining new and existing employees’ profiles, especially during life changes, disciplinary, at Open enrollment of benefits.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
Departmental Office Assistant
Health First
04.2019 - 10.2020
- Daily maintaining electronic faxes, emails for immediate response to referrals, and Physician Orders
- Verify and Input client information along with verifying insurance
- Documentation Scanning, Creating and maintaining customers’/client's folders in the department share drive
- Ensure all document and Data Entry is accurately entered into the operating system so that other clinical staff can retrieve them.
- Worked flexible hours; night, weekend, and holiday shifts.
HR Specialist II
Vaco/ Field CORE
06.2017 - 02.2018
- Facilitated recruiting/pre-employment testing and training agenda for newly hired staff
- Onboarding of new hires as well as process transfers, or promotion of current employees globally
- Data Entry, Tracked, Updated, and Approved staffed changes such as updated Pay Rates levels, Job Titles, and promotions between regions
- Record, and Follow Up with Drug Testing results for Pre-employment, Randoms from DISA, ASAP facilities
- Respond & track Multiple electronic communications in a timely manner
- Maintained the integrity of all data, especially during implementation from legacy systems to newer system software
- Collaborated with the auditing team to ensure data remained accurate
- Assist w/ password resets, monitoring users’ roles and their access between various systems
- Assisted with the testing of SAP Success Factor, Ultipro, Oracle, And PowerSource
- Run data auditing, Assist HR IT Business Analyst
- Reviewed and screened applicant resumes to identify qualified candidates.
Administrative Assistant
Peak Risk Adjustment Solutions
06.2015 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Facilitated recruiting, pre-employment testing and training agenda for newly hired staff
- Data analysis and reporting for departmental management of statistics and KPI (key point indicators)
- Coordinated faculty meetings, as well as kept an active calendar of 50+ employees
- Facilitated the preparation and distribution of medical records for collaborating physician review
- Schedule and maintained daily activities for managers
- Tracked, updated, and approved staff schedules, PTO request, and payroll in ADP
- Maintained Personnel files
Frontline Customer Service Representative
Macys' (Credit Card & Collections Department)
12.2012 - 03.2014
- Answered and resolved customer issues, identified customer's needs, up sold merchandise, and closed sales
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clerk III
Philadelphia Police Department(Human Resources)
06.2003 - 11.2012
- Recruiting, Onboarding and Reinstatement of all department employees
- Maintained all departmental badges, and ranking shields for Police Officers, and School Crossing Guards
- Advised, addressed, and answered employee's questions about their employment benefits
- Maintained the department's database on employees' salaries, addresses, and status changes
- Created, Entered & Maintained all personnel records, scheduled appointments for employees and outside agencies to review employees’ records from New Hires, Promotions, Awards, Discipline File, as well as their retirement records
- Create & distribute an electronic telegram under orders of the Police Commissioner to all local law enforcement entities throughout the City of Philadelphia.
Clerical Supervisor II
City of Philadelphia Police Dept (Evidence Unit)
06.2003 - 11.2012
- Managed and trained a 24hr unit of 10-15 employees
- Supervised the collection, documentation, processing, and maintaining of criminal evidence from different crime scene locations
- Documented and processed evidence from other agencies in the Philadelphia area
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Supervised 10-15 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Responsible for storing and distributing the evidence to all the necessary departments
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Assited in developing and implementing office management procedures to increase teams' productivity and accuracy.
Education
Diploma - Medical Insurance Billing And Coding
Everest University
06.2015
High School Diploma -
Cardinal Dougherty High School
06.2001
Skills
- Microsoft Office- Word, Excel, PowerPoint, Access, Outlook
- Oracle
- SAP-Success Factor
- Power Source
- Ultipro
- BHR
- Novell
- LIMS & NCIC
- EMR/EHR- Wellsky/Kinnser, Cintrix, All script, Navi Health, Athena
- Palmetto GBA Medicare
- QuickBooks
- Paylocity/ ADP
- Data Entry and 10-Key
- Invoicing and billing
- Document preparation
- CRM management
Education
Philadelphia, PA,Tampa, FL
Timeline
Virtual Assistant
ALLCHOICE Insurance
01.2023 - Current
Virtual Equipment Technician
Lincare
03.2022 - 11.2022
HR Assistant/Recruitment
Powertown Line Construction
11.2020 - 01.2021
Departmental Office Assistant
Health First
04.2019 - 10.2020
HR Specialist II
Vaco/ Field CORE
06.2017 - 02.2018
Administrative Assistant
Peak Risk Adjustment Solutions
06.2015 - 06.2017
Frontline Customer Service Representative
Macys' (Credit Card & Collections Department)
12.2012 - 03.2014
Clerk III
Philadelphia Police Department(Human Resources)
06.2003 - 11.2012
Clerical Supervisor II
City of Philadelphia Police Dept (Evidence Unit)
06.2003 - 11.2012
High School Diploma -
Cardinal Dougherty High School
Diploma - Medical Insurance Billing And Coding
Everest University
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