Desireé Álvarez Ramos
Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Office Clerk II
MAPFRE
San Juan, Puerto Rico
10.2021 - Current
- Managed customer accounts by obtaining payment information and updating records.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Investigated and solved problems with payments, account updates and other concerns.
- Achieved production goals by training new employees and incentivizing team members.
Office Clerk
Hospital Ashford
San Juan, Puerto Rico
06.2021 - 10.2021
- Received payments from customers via cash or credit card transactions.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Managed client communication, scanning documents and distribution of mail.
Call Center Representative
MAPFRE
San Juan, Puerto Rico
07.2020 - 06.2021
- Processed orders, forms, applications, and requests accurately and efficiently.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
Associate of Business Administration - Accounting
NUC University
Bayamon, Puerto Rico10-2020
Skills
- Ability to process a high volume of work accurately including good time management skills
- Excellent research skills
- Excellent communication skills
- Excellent analytical and problem solving skills
- Excellent auditing skills and attention to detail
Languages
- Spanish
- English
Timeline
Office Clerk II
MAPFRE
10.2021 - Current
Office Clerk
Hospital Ashford
06.2021 - 10.2021
Call Center Representative
MAPFRE
07.2020 - 06.2021
Associate of Business Administration - Accounting
NUC University
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