Devaluna Montaner Rosario
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Microcenter Of Georgia
09.2023 - 12.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Barista
Courtyards By Marriott
03.2023 - 08.2023
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Kept product inventory stocked during times of customer congestion and high demand.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Butler
St Regis Resort
04.2022 - Current
- Performed domestic services such as garment pressings, shoe shine, morning coffee service and packing/ unpacking to employer specifications.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Always carried Butler rituals professionally and on time with clear communication.
- Decorated/ Personalized guests rooms according to their travels needs for personal touch (birthdays, honeymoon, anniversaries, etc).
- Is up to date with all of Marriott and Forbes standards for excellent services.
Shuttle Driver
TeamWorx
07.2021 - 03.2022
- Maintained clean and neat shuttle for passenger comfort.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided information about area attractions and facility amenities.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across transports.
- Operated with safety and skill to avoid accidents and delays.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Helped passengers with luggage, collected fares and politely answered questions.
- Kept clear communication with coworkers on a radio about guests and any important updates.
Maintenance and Host
Casa Coral- Hostel
05.2020 - 05.2021
- Greeted new guest with a warm welcome and clear instructions of the area they are staying in.
- Answer all of the guest questions to places to visit and things to do.
- Took reservations by phone, answered customer questions and informed of accurate information about their rooms and surrounding area.
- Documented reservations and communicated changes to guests.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in the hostel.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Education
High School Diploma -
San Juan High School
Hato Rey06.2020
Skills
- Hotel Reservations
- Multitasking Abilities
- Customer Satisfaction
- Fluent Spanish Speaker
- Lifeguard Certified
Timeline
Sales Associate
Microcenter Of Georgia
09.2023 - 12.2023
Barista
Courtyards By Marriott
03.2023 - 08.2023
Butler
St Regis Resort
04.2022 - Current
Shuttle Driver
TeamWorx
07.2021 - 03.2022
Maintenance and Host
Casa Coral- Hostel
05.2020 - 05.2021
High School Diploma -
San Juan High School
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