Dewart Figueroa
San Juan
Summary
To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem - solving sills. Experienced Techinical Occupancy with over 2 years of experience in Public Housing. Excellent reputation for resolving problems and improving customer satisfaction. Dedicate Customer Services Professional with history of meeting company goals utilizing consistent and organized practices. skilled in working under pressure adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Occupancy
Mora Housing Management Inc.
12.2020 - Current
- Communicated effectively with residents.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
- Validate resident document and identity based on social security, date of birth, family photo and state license
- Organize Digitize Contract and file
- Management of Yardi One System of the public housing department.
Services Representative
MMM Healthcare
11.2019 - 01.2020
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
Administrative Assistant to the Executive Director
Brito Development Group,
09.2018 - 11.2019
- Planned and coordinated internal meetings
- Managed communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Coordinate trips with Airline
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Warehouse Delivery Driver
Apolo Express
03.2019 - 10.2019
- Loaded mini van Transit and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
Professional Services Representative
Professional Document Management
01.2017 - 09.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ramp Agent
Rome International
06.2015 - 04.2016
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Ramp Agent
GMD Airline Services
11.2011 - 12.2014
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Stocked aircraft cabins with necessary equipment and supplies.
- Maintained clean, orderly work environment free of hazards.
Education
Bachelor of Science - Business Management
Ana G Mendez
Carolina, Puerto Rico06.2017
Associate of Science - Computer Networking
Ana G Mendez
Carolina, Puerto Rico06.2011
GED -
Jose Fina Romero Barcelo
Rio Piedra05.2010
Skills
- Sustainability Practices
- Lease Administration
- Asset Management
- Property Management
- Data Entry
- Problem- Solving
- Teamwork and Collaboration
- Organized and detail
- Fully Prepared to work under Pressure on individual or team
- Highly detail- Oriented
Certification
- Certified , By Southwest Airline
- Certified , By Fedex Express
- Certified , By Spirit Airline
- Certified , (EIV)
- Yardi One Systems
Timeline
Technical Occupancy
Mora Housing Management Inc.
12.2020 - Current
Services Representative
MMM Healthcare
11.2019 - 01.2020
Warehouse Delivery Driver
Apolo Express
03.2019 - 10.2019
Administrative Assistant to the Executive Director
Brito Development Group,
09.2018 - 11.2019
Professional Services Representative
Professional Document Management
01.2017 - 09.2018
Ramp Agent
Rome International
06.2015 - 04.2016
Ramp Agent
GMD Airline Services
11.2011 - 12.2014
Bachelor of Science - Business Management
Ana G Mendez
Associate of Science - Computer Networking
Ana G Mendez
GED -
Jose Fina Romero Barcelo
Similar Profiles
Dewart Figueroa RiveraDewart Figueroa Rivera
Técnico De Ocupación at Mora Housing Management Inc.Técnico De Ocupación at Mora Housing Management Inc.
Carmen Miranda LozadaCarmen Miranda Lozada
Project Administrator at MORA HOUSING MANAGEMENT INCProject Administrator at MORA HOUSING MANAGEMENT INC
Lenaya AbramsLenaya Abrams
Job Share Mail Clerk at British Columbia Housing Management Commission (BC Housing)Job Share Mail Clerk at British Columbia Housing Management Commission (BC Housing)