Dexter Oquendo Figueroa
Caguas
Summary
Contribute individually and as a team player with my bilingual knowledge, ability to think quickly, logically and analytically and great interest in developing myself as a high-level professional, to accomplish the goals of challenging organization, with my excellent computer skills in Microsoft Office and Windows OS, while diversifying among the different fields of commerce and business administration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tetra Tech
10.2023 - Current
- Speak directly with customers to discuss their case status in spanish or english
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Representative-Bilingual (Local hire)
Federal Emergency Management Agency (FEMA)
11.2022 - Current
- Asist with disaster respond and recovery efforts
- Maintain contact with customer and is effective in understanding and anticipating their needs
- Completing the initial disaster assistance registration procedure (Registration intake)
- Process I variety of claims request for disaster assistance, and providing information Regarding available programs
- Managing incoming and outgoing calls, providing disaster assistance program overview
- Providing status updates for case work materials between English and Spanish
- Providing daily support on customer service in Spanish & English
- Successfully completed training on: Registration intake, Help line tier 1 & tier 2, Indexing, Info control Return mail
Warehouse clerk
Cesar Castillo LLC
02.2020 - 06.2021
- License to drive Forklift
- Work with company data base SAP program
- Process all merchandise coming and outgoing
- Provide excellent customer service working with supplier Janssen Orthon LLC
- Update daily inventory
- Point of Contact for customers
- Maintain weekly inventory
- Contribute to the restructure of the warehouse
- Speak daily to suppliers of all of the merchandise in coming and out going
- Dispatch, verify and pack all merchandise
Education
Physical Education Teacher -
Universidad Del Turabo
01.2014
Senior High School Diploma -
Christian Military Academy
01.2013
Skills
- Bilingual communication
- Customer service
- Conflict resolution
- Case management
- Disaster assistance
- Database management
Timeline
Customer Service Representative
Tetra Tech
10.2023 - Current
Customer Representative-Bilingual (Local hire)
Federal Emergency Management Agency (FEMA)
11.2022 - Current
Warehouse clerk
Cesar Castillo LLC
02.2020 - 06.2021
Senior High School Diploma -
Christian Military Academy
Physical Education Teacher -
Universidad Del Turabo
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