Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Deyaneira Ortega García

Bayamon

Summary

Dynamic professional, excelling in patient record management, and conflict resolution. Adept at enhancing customer satisfaction through effective communication, and strong problem-solving abilities. Recognized for leadership skills, and maintaining high standards of ethics and integrity in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Admissions Representative

First Hospital Panamericano
San Juan
04.2024 - Current
  • Receive patients and open records.
  • Verify eligibility for health plans.
  • Collect deductibles and private hospitalizations.
  • Monitor patient activities while in the admissions area.
  • Assist with patients' requests, and answer questions to improve satisfaction.
  • Demonstrate strong problem-solving skills, resolving issues efficiently, and effectively.
  • Keep the visitor log up to date.
  • Maintain an up-to-date patient census.

Team Leader

Little Caesars
Bayamon
10.2021 - 04.2024
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Completed day-to-day duties accurately and efficiently.
  • Created reports on sales trends, inventory levels, and financial data.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.

Agent Services Representative

Conduent
Guaynabo
10.2020 - 09.2021
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Processed orders, forms, applications, and requests.
  • Manage bank accounts such as Social Security and food stamps.

Education

Bachelor of Social Science - Psychology

Universidad Ana G Mendez
Gurabo
06-2021

Skills

  • Patient record management
  • Eligibility verification
  • Data entry
  • Customer service
  • Conflict resolution
  • Team leadership
  • Time management
  • Cash handling
  • Relationship management
  • Effective communication
  • Analytical skills
  • Ethics and integrity
  • Active listening

Certification

  • CPR
  • ServSafe

Languages

Spanish
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Admissions Representative

First Hospital Panamericano
04.2024 - Current

Team Leader

Little Caesars
10.2021 - 04.2024

Agent Services Representative

Conduent
10.2020 - 09.2021

Bachelor of Social Science - Psychology

Universidad Ana G Mendez

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Deyaneira Ortega García