Diana Garcia
Tampa
Summary
Experienced Project Manager with over 15 years of resourceful expertise in planning, directing, and maintaining continuous operations across multiple departments. Demonstrated success in effectively managing manufacturing employees to ensure efficient production aligned with quality standards. Applying a creative and analytical approach, consistently driving process improvement. Exceptional problem-solving abilities and a talent for identifying and anticipating issues. Proficient in delivering effective solutions. Adept at mentoring, training, and empowering teams to achieve exceptional performance.
Overview
17
17
years of professional experience
Work History
Senior PM & Customer Support Manager
Quake Global, LLC
05.2019 - 05.2024
- Managed 53 Supported product development by collaborating with systems and hardware engineers, ensuring rigorous testing of both internally and externally facing web, desktop, and iOS applications.
- Implement and test software for new development and existing product lines
- Facilitated knowledge transfer by educating personnel on utilization of company system for customers.
- Developed and implemented training platform along with creating instructional videos
- Define complex project plans including scope, markups, and execute tasks defined in project plan to achieve project goals using standard project management methodologies and practices
- Continually assess project needs and resources to complete projects on time and within budget
- Validate, and help develop, business cases with Customers, as well as develop project charter
- Establish cross-functional alliances within and outside of Technology Department to drive results
- Proactively maintain project alignment through effective communication with Stakeholders, Sponsors, and Project Teams.
- Championed best practices in project management across organization, leading to increased consistency and improved overall performance.
- Managed cross-functional teams for successful project completion within budget and timeline constraints.
- Conducted detailed project reviews to identify areas for improvement and implement necessary changes for future success.
Co-Owner/President
Fam4you - Your Extended Family
04.2007 - 05.2019
- Website creator/ Business Developer & Collaborator (2007-2013)
- Developed Budgets/ Authorize payments & Records Keeping 2007-2013
- Created initial company business structure, Managed vendor contracting and negotiations to point of release to full management of new leadership staff.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Operations/ Project Manager
American Products, Inc. (API)
08.2018 - 04.2019
- Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Reduced project completion times with thorough planning and efficient resource allocation.
- Evaluated vendor proposals, selecting best-fit partners for crucial operations projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
- Oversaw change requests during course of project lifecycle while ensuring minimal disruption to timelines or deliverables.
Architectural Project Manager
K. Hovnanian Homes
05.2013 - 02.2017
- Examined architectural designs and interpreted blueprints, schematics, and technical drawings for technical considerations.
- Determining procedures and instructions according to design specifications and quantity of required materials
- Obtaining and assembling data to complete architectural designs, including visiting job sites to compile necessary measurements
- Representing architect at construction site, ensuring builder compliance with design specifications, and advising on design corrections under architect's supervision
- Collecting and analyzing technical data, designs, or preliminary specifications
- Inspecting project operations or sites to determine specification compliance
- Assisting Corporate Product Development in preparation of cost estimates and market-specific designs to meet Florida standards and applicable residential codes
- Recommending solutions to engineering problems
- Performed post-construction evaluations to assess effectiveness of design solutions and identify opportunities for improvement in future projects.
- Collaborated with regulatory agencies during permitting process to ensure compliance with all applicable codes and requirements.
- Managed subcontractors for optimal work quality, maintaining strict adherence to safety standards and project guidelines.
- Evaluated project progress against established goals regularly, implementing corrective actions when necessary to keep tasks on track.
- Presented progress updates to clients regularly, addressing concerns promptly while keeping them informed about any changes in scope or schedule.
- Led interdisciplinary teams, fostering collaboration and ensuring seamless integration of design elements.
- Managed the successful completion of diverse architectural projects, ranging from residential to commercial developments, showcasing versatility and adaptability in various contexts.
- Ensured accuracy of construction documents by thoroughly reviewing drawings, specifications, and schedules prior to submission for permitting or bidding purposes.
- Supported business development efforts by creating compelling presentations showcasing past projects and design capabilities.
Architectural Project Coordinator - Commercial
RS&H
05.2007 - 09.2009
- Maintained project progress reports, tracked deliverables, followed up on deadlines, and ensured necessary documents were submitted for permits
- Initiated and established complete files and manuals for projects and various programs
- Created Specifications Manuals with project-specific information and precise details
- Generated Due Diligence Reports using Geotechnical reports and data analysis to provide detailed reports summarizing conditions of selected sites and advising on their suitability for construction
- Closely monitored project budgets, invoicing, and work orders
- Recovered over $189k in uncharged revenue by conducting audits on specific accounts for work done by engineers and architects, all within first two months of joining company
- Proposed, initiated, and directed new services that generated revenue, exposing company to new venues (Department of Veterans Affairs), establishing strong relationships and opportunities in Move Management during 2nd quarter of 2009
- Initiated contact with prospects in diversified fields never approached by company, analyzing massive potential growth in both architectural and engineering sectors.
Education
Certification - Computer Science And Programming
Harvard University
Online12.2024
Certification, PMP -
Center For Technology Training
Tampa, FL 09.2019
Real Estate License -
Bob Hogue School of Real Estate
Tampa, FL 04.2018
Paralegal Studies -
Hillsborough Community College
Tampa, FL 01.2011
Associate of Arts and Sciences (AAS), Social Sciences -
University of Puerto Rico
Bayamon, PR 06.1997
Bachelor of Applied Science - BASc, Industrial and Organizational Psychology - Social Psychology
University of Puerto Rico
Bayamon, PR06.1999
Skills
- Compliance Management
- Training and mentoring
- Experience with Kaseya, Splashtop, Azzure, Jira, Rabbit MQ, SQL Inquiries, Redis, PM tools, Salesforce, Visio, MS Office Suite and Microsoft 365
- Project planning & Development
- New product introductions strategies
- Startup turnaround strategies
- Problem-Solving
- Customer Relationship Building
Languages
English
Proficient
C2
Spanish
Proficient
C2
Currentposition
Project Manager at Quake Global, Provider of Synchronized Assets
Timeline
Senior PM & Customer Support Manager
Quake Global, LLC
05.2019 - 05.2024
Operations/ Project Manager
American Products, Inc. (API)
08.2018 - 04.2019
Architectural Project Manager
K. Hovnanian Homes
05.2013 - 02.2017
Architectural Project Coordinator - Commercial
RS&H
05.2007 - 09.2009
Co-Owner/President
Fam4you - Your Extended Family
04.2007 - 05.2019
Certification - Computer Science And Programming
Harvard University
Certification, PMP -
Center For Technology Training
Real Estate License -
Bob Hogue School of Real Estate
Paralegal Studies -
Hillsborough Community College
Associate of Arts and Sciences (AAS), Social Sciences -
University of Puerto Rico
Bachelor of Applied Science - BASc, Industrial and Organizational Psychology - Social Psychology
University of Puerto Rico
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