Overview
Work History
Education
Skills
Timeline
Generic

Zoe Sostre

Carolina

Overview

7
7
years of professional experience

Work History

Optum

Processors
01.2024 - 04.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Wigloverpr

Sales Associates
06.2023 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Customer Representative/Sales Representative

Liberty
11.2022 - 06.2023
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted call-in customers with questions and orders.

Car Salesman

Hyundai Humacao
03.2021 - 11.2022
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Drove team revenue totals by bringing in top sales numbers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Telephone Customer Service Representative

Optum
03.2020 - 02.2021
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Top performers since started on the company with leadership as well.

Telephone Customer Service Representative

Conduent
06.2019 - 12.2019
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Invicta

Sales Associates
11.2018 - 05.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Team Lead Retail Consultants(Business Expert)

Sprint Retail Store
11.2017 - 11.2018
  • Top 10th sales performer on the company since started.
  • Consistently received positive feedback from guests on performance reviews.
  • Manged to achieve the goals per month for sales.
  • Implemented marketing strategies which resulted in 12% growth of customer base.

Telephone Operator

Atento Puerto Rico, Inc.
05.2017 - 09.2017
  • Politely assisted customers in person and via telephone.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Acted professionally and patiently when addressing negative customer feedback.

Education

Associates Degree - Exercise Science

Universidad Del Turabo
Gurabo, PR
2018

Associate of Arts - undefined

Hillsborough Community College
Tampa, FL
2013

High School Diploma -

CIEM Private School
Carolina, PR
2011

Skills

  • Organized multi-tasker
  • Quick learner
  • Friendly and helpful
  • Fluent in English
  • Fast and efficient service worker
  • Accustomed to shift work
  • Restaurant operations
  • Dedicated team player
  • Call center metrics decoding aptitude
  • Exceptional workflow management
  • Persuasive speaker
  • Customer service award

Timeline

Optum

Processors
01.2024 - 04.2024

Wigloverpr

Sales Associates
06.2023 - 01.2024

Customer Representative/Sales Representative

Liberty
11.2022 - 06.2023

Car Salesman

Hyundai Humacao
03.2021 - 11.2022

Telephone Customer Service Representative

Optum
03.2020 - 02.2021

Telephone Customer Service Representative

Conduent
06.2019 - 12.2019

Invicta

Sales Associates
11.2018 - 05.2019

Team Lead Retail Consultants(Business Expert)

Sprint Retail Store
11.2017 - 11.2018

Telephone Operator

Atento Puerto Rico, Inc.
05.2017 - 09.2017

Associates Degree - Exercise Science

Universidad Del Turabo

Associate of Arts - undefined

Hillsborough Community College

High School Diploma -

CIEM Private School

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Zoe Sostre