Zoe Sostre
Carolina
Overview
7
7
years of professional experience
Work History
Optum
Processors
01.2024 - 04.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Wigloverpr
Sales Associates
06.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Representative/Sales Representative
Liberty
Guaynabo, Puerto Rico
11.2022 - 06.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted call-in customers with questions and orders.
Car Salesman
Hyundai Humacao
03.2021 - 11.2022
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Telephone Customer Service Representative
Optum
03.2020 - 02.2021
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Top performers since started on the company with leadership as well.
Telephone Customer Service Representative
Conduent
06.2019 - 12.2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Invicta
Sales Associates
11.2018 - 05.2019
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Team Lead Retail Consultants(Business Expert)
Sprint Retail Store
11.2017 - 11.2018
- Top 10th sales performer on the company since started.
- Consistently received positive feedback from guests on performance reviews.
- Manged to achieve the goals per month for sales.
- Implemented marketing strategies which resulted in 12% growth of customer base.
Telephone Operator
Atento Puerto Rico, Inc.
05.2017 - 09.2017
- Politely assisted customers in person and via telephone.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Acted professionally and patiently when addressing negative customer feedback.
Education
Associates Degree - Exercise Science
Universidad Del Turabo
Gurabo, PR2018
Associate of Arts - undefined
Hillsborough Community College
Tampa, FL2013
High School Diploma -
CIEM Private School
Carolina, PR2011
Skills
- Organized multi-tasker
- Quick learner
- Friendly and helpful
- Fluent in English
- Fast and efficient service worker
- Accustomed to shift work
- Restaurant operations
- Dedicated team player
- Call center metrics decoding aptitude
- Exceptional workflow management
- Persuasive speaker
- Customer service award
Timeline
Optum
Processors
01.2024 - 04.2024
Wigloverpr
Sales Associates
06.2023 - 01.2024
Customer Representative/Sales Representative
Liberty
11.2022 - 06.2023
Car Salesman
Hyundai Humacao
03.2021 - 11.2022
Telephone Customer Service Representative
Optum
03.2020 - 02.2021
Telephone Customer Service Representative
Conduent
06.2019 - 12.2019
Invicta
Sales Associates
11.2018 - 05.2019
Team Lead Retail Consultants(Business Expert)
Sprint Retail Store
11.2017 - 11.2018
Telephone Operator
Atento Puerto Rico, Inc.
05.2017 - 09.2017
Associates Degree - Exercise Science
Universidad Del Turabo
Associate of Arts - undefined
Hillsborough Community College
High School Diploma -
CIEM Private School