DIANA SERRANO
CG DENTAL CARE
Isabela
2
Languages
20
years of professional experience
Dynamic professional with strong customer service skills, office administration expertise, and bilingual communication. Proven ability to enhance customer experiences and streamline operations.
Work History
Administrative Assistant
5 Years 7 Months- Managed office communications, ensuring timely responses to internal and external inquiries.
- Coordinated daily office operations to ensure efficient workflow and communication.
- Resolved customer inquiries via phone and email, enhancing satisfaction and loyalty.
Assistant Manager
1 Year 7 Months- Led daily operations to enhance customer experience and streamline service delivery.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Medical Coder
2 Years 6 Months- Reviewed and analyzed medical records for accurate coding and billing compliance.
- Utilized ICD-10, CPT, and HCPCS coding systems to ensure precise documentation.
- Collaborated with healthcare professionals to clarify diagnoses and optimize coding practices.
- Trained junior coders on best practices and updates in coding regulations.
- Conducted regular audits of coded data to maintain accuracy and adherence to standards.
Education
ADMINISTRATIVE ASISTANT - MEDICAL CODER
Skills
Customer service
Data entry
Computer skills
Office administration
Time management
Microsoft Word
Microsoft Excel
Microsoft outlook
Customer and client relations
Computer proficiency
Scheduling
Database entry
Bilingual
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Administrative Assistant
CG DENTAL CARE
01.2021 - CurrentRead More
Assistant Manager
CASINO INTERNET
06.2019 - 01.2021Read More
Medical Coder
POLICLINICADRS ILEANA ALBINO
01.2007 - 07.2009Read More
IBC
ADMINISTRATIVE ASISTANT from MEDICAL CODER
Read More