Diana H Torres
Abbott Biotechnology LTD
Arecibo
21
Years of experience
Results-driven professional with extensive experience at Abbott Biotechnology LTD, excelling in client advocacy and service coordination. Proven ability to enhance customer satisfaction through effective problem-solving and meticulous recordkeeping. Demonstrated success in optimizing service processes, leading to improved operational efficiency and increased client loyalty. Strong communicator with a focus on quality assurance.
Work History
Central Service Coordinator
8 Years 3 Months- Coordinated service requests, scheduling, and follow-up to support timely customer resolution.
- Managed service documentation, ensuring accurate records for work orders, parts, and communication logs.
- Communicated with internal teams to prioritize cases and align service activities with operational needs.
- Tracked service status and updated stakeholders on progress, delays, and completion details.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated and monitored service activities to confirm work met all requirements.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Supported technicians by organizing schedules, materials, and administrative tasks for field assignments.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
Solution Formulation Technician II
12 Years 3 Months- Prepared reagent formulations following batch records and laboratory procedures.
- Measured raw materials accurately using calibrated scales and volumetric equipment.
- Monitored mixing, pH, and solution appearance to verify formulation consistency.
- Documented production data in batch records and quality tracking systems.
- Inspected materials and finished formulations for defects, contamination, or deviations.
- Maintained clean work areas while following GMP and safety requirements.
- Assisted troubleshooting of formulation issues and reported process variances promptly.
- Supported inventory handling, labeling, and material transfers for production continuity.
- Maintained accurate documentation of formulation development, ensuring traceability and regulatory compliance.
- Trained new hires on formulation techniques and best practices, fostering a collaborative work environment.
- Restocked laboratory workstations and sterilized surfaces, maintaining readiness for project requirements.
- Assisted with preparation of technical reports, data presentation, and protocols.
- Operated industrial mixers to compound and blend chemicals.
- Inspected and performed basic maintenance on laboratory equipment.
- Established standard operating procedures for safe and effective operation of chemical testing setups.
- Documented production data, deviations, and material usage in controlled record systems.
- Monitored blending, pH, and temperature conditions to maintain consistent product quality.
- Measured raw materials accurately using calibrated balances, pipettes, and mixing equipment.
- Formulated diagnostic reagents following batch records, specifications, and GMP requirements.
- Evaluated competitor products through reverse engineering techniques, identifying areas for improvement within our own product range.
Education
MBA - Quality Control Management
Skills
Telephone communication
Accurate recordkeeping
Client advocacy
Notetaking and documentation
Team leadership
Individualized service plans
Service monitoring and evaluation
Resource utilization
Record preparation
Needs assessment
Meeting facilitation
Program follow-up and assessment
Detail orientation
Customer expectation management
Problem-solving
Multitasking Abilities
Organizational skills
Task prioritization
Attention to detail
Excellent communication
Analytical thinking
Teamwork and collaboration
Quality assurance
Conflict resolution
Decision-making
Teamwork
Problem-solving abilities
Adaptability and flexibility
Timeline
Central Service Coordinator
Abbott Biotechnology LTD
01.2004 - 04.2012Read More
Solution Formulation Technician II
Abbott Diagnóstic Inc
09.1991 - 12.2003Read More
Universidad Del Turabo
MBA from Quality Control Management
Read More