Diana Lynn Grimm
Philadelphia,PA
Summary
Enthusiastic customer services professional with a strong background directly interfacing with customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Cashier
Giant Food Stores
Philadelphia, PA
01.2025 - 03.2025
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier/Order Pick-Up Delivery/Customer Service Representative
Shoprite Store
Philadelphia, PA
01.2024 - 08.2024
- Prepared orders for customers picking up or delivery
- Assisted customers finding items that they needed
- Assured that customer's orders were tagged and scanned into the system
- Assisted in other areas when needed
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Upheld strict standards for quality and performance.
Home Health Aide
Ameribest Home Care
Philadelphia, PA
03.2014 - 02.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Claims Adjuster
Independence Blue Cross
Philadelphia, Pennsylvania
08.1999 - 02.2014
- Maintained accurate documentation of all claim activity within designated system.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Education
Certified Home/Facility Health Care - Health Care For The Elderly
Ameribest
Philadelphia, PA02-2014
High School Diploma -
Kiski Area High School
Vandergrift, PA05-1974
Skills
- Great customer service
- Great personality
- Hard Worker
- Definitely team player
- Interacting with the customers
Timeline
Cashier
Giant Food Stores
01.2025 - 03.2025
Cashier/Order Pick-Up Delivery/Customer Service Representative
Shoprite Store
01.2024 - 08.2024
Home Health Aide
Ameribest Home Care
03.2014 - 02.2023
Claims Adjuster
Independence Blue Cross
08.1999 - 02.2014
Certified Home/Facility Health Care - Health Care For The Elderly
Ameribest
High School Diploma -
Kiski Area High School