Dianelys Alejandro
Juncos
Summary
Hard-working and pleasant student. Seeking to establish myself in a company that gives me job stability, apply my experiences and knowledge in the different areas of the company, develop professionally for the good performance of each of the assigned activities and improve myself in all aspects; giving the best of me every day.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Princesa Gastrobar
San Juan, Puerto Rico
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Check in Agent (seasonal)
Cruise Plus Services
San Juan, Puerto Rico
12.2023 - 04.2024
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of port policies and procedures to ensure seamless operations.
Sales Clerk (seasonal)
Almacenes Plaza
Caguas, Puerto Rico
11.2023 - 02.2024
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Teaching Assistant/Administrative Assistant
Vanguard Asset Management
San Juan, Puerto Rico
06.2022 - 12.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing materials.
- Supported classroom activities, tutoring, and reviewing work.
Cashier, Customer Service
Genesis Pizza 1&2
Las Piedras, Puerto Rico
02.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Hotels And Restaurants Administration
University of Puerto Rico
Carolina, Puerto Rico06.2026
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Organization
- Microsoft (intermediate)
Certification
- Nutrition Basics Certification
- Certification of Basic Purchasing Skills for Managers and Employees in F&B
- Basic Intensive Workshop: Cake Decoration
- Chocolate Workshop: Cake Pops, Magnum Popsicles and Chocolates
- Farm to table Certification
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Additional Information
- Cashier - Caribbean International Boat Show (2022/2023)
- Assistant/Directional - Culinary U (2023)
Timeline
Restaurant Hostess
Princesa Gastrobar
03.2024 - Current
Check in Agent (seasonal)
Cruise Plus Services
12.2023 - 04.2024
Sales Clerk (seasonal)
Almacenes Plaza
11.2023 - 02.2024
Teaching Assistant/Administrative Assistant
Vanguard Asset Management
06.2022 - 12.2023
Cashier, Customer Service
Genesis Pizza 1&2
02.2021 - 07.2021
BBA - Hotels And Restaurants Administration
University of Puerto Rico