Dianerys Maldonado Fernández
Jayuya
Summary
Dynamic professional with a proven track record at Money Express, enhancing customer satisfaction and streamlining loan processes. Expert in document management and customer relations, I excel in verbal and written communication. Leveraged meticulous organization to improve loan application efficiency, demonstrating a polished presentation and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Recepcionista
Money Express
Ponce
06.2024 - 12.2024
- Assisted with onboarding of new employees by providing orientation information and support.
- Developed and recommended personal or commercial loan packages for clients.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Participated in training sessions designed to improve knowledge and skills related to lending practices.
- Developed relationships with customers to ensure satisfaction with services provided.
- Informed customers of loan application requirements and deadlines.
- Maintained accurate records of all transactions to ensure compliance with internal policies and procedures.
- Negotiated repayment plans with delinquent borrowers in order to keep them current on their loans.
- Advised customers on the various types of loans available that best meet their individual needs.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Assisted customers in understanding loan terms and conditions.
Vendedora
Universal Sunglasses
Ponce
01.2024 - 05.2024
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Ensamblaje
Baxter
Peñuelas
08.2021 - 09.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Ensamblaje
Fabrica Revlon
Jacksonville
03.2021 - 08.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Certificado - Asistente Administrtivo Con Planes Medicos
IBC
Ponce06-2024
High School Diploma -
Josefina León Zayas
Jayuya05-2018
Skills
- Customer/Client relations
- Record preparation
- Document control
- Document management
- Professional and polished presentation
- Meticulous and organized
- Verbal and written communication
- Word, Excel, and Power
- Database administration
Timeline
Recepcionista
Money Express
06.2024 - 12.2024
Vendedora
Universal Sunglasses
01.2024 - 05.2024
Ensamblaje
Baxter
08.2021 - 09.2023
Ensamblaje
Fabrica Revlon
03.2021 - 08.2021
Certificado - Asistente Administrtivo Con Planes Medicos
IBC
High School Diploma -
Josefina León Zayas
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