DIDIANA BERBERENA SERRANO
Guaynabo
Summary
Dynamic professional with expertise in educational program development and healthcare compliance. At Elevance Healthcare LLC, enhanced reporting accuracy by 20% through cross-functional collaboration. Skilled in curriculum design and workshop facilitation, adept at translating complex data into actionable insights. Committed to fostering inclusive environments with cultural sensitivity and emotional intelligence.
Overview
18
18
years of professional experience
Work History
Freelance
Educational Program Developer & Workshop Facilitator
Puerto Rico
01.2019 - Current
- Designed, facilitated, and evaluated educational workshops on human sexuality, relationships, emotional well-being, aging, and life transitions for diverse populations, including adolescents, women, older adults, and community groups.
- Delivered customized training sessions for corporate and organizational teams, addressing workplace well-being, emotional intelligence, gender perspectives, and respectful communication.
- Adapted content for virtual, hybrid, and in-person formats, ensuring engagement across different learning styles.
- Applied participant feedback and outcome data to continuously refine curricula, increasing relevance, satisfaction, and learning retention.
- Collaborated with organizational leaders, educators, and HR teams to align training objectives with institutional goals.
- Representative Programs:
- Navigating Adolescence: Sexuality & Emotional Health
- Women’s Wellness: Sexuality, Relationships & Aging
- Inclusive Workplaces: Sexuality, Respect & Emotional Intelligence
Healthcare Reporting Specialist
Elevance Healthcare LLC
01.2008 - Current
- Develop and analyze healthcare reports to ensure compliance with federal regulations, ethical standards, and internal performance metrics.
- Collaborate with cross-functional teams to improve reporting accuracy, operational processes, and quality outcomes.
- Translate complex healthcare data into clear reports and presentations for leadership and internal stakeholders.
- Provide guidance and informal training to staff on documentation standards, data interpretation, and compliance requirements.
- Contribute to continuous improvement initiatives through data-driven insights and trend analysis.
Education
Ordained Chaplain -
Ministerio de Capellanía Corona de Justicia
02.2025
Certification in Thanatology (Clinical, Integral & Palliative Perspective) -
DECEP-PR
01.2022
Certification in Sexuality & Couples (Gender Perspective) -
CEPI, Colombia
01.2022
Master’s Degree - Human Sexuality
Instituto Sexológico Educativo y Psicológico de Puerto Rico (ISEP-PR)
01.2017
Bachelor of Arts - Psychology
University of Puerto Rico
01.2000
Family Counselor Certification -
International Reciprocity Board of Therapeutic Professional Counselors (IRBO)
Skills
- Educational program development
- Workshop facilitation
- Human sexuality education
- Thanatology support
- Healthcare compliance
- Training principles
- Curriculum design
- Data analysis
- Cross-functional collaboration
- Cultural sensitivity
Languages
- English
- Spanish
Education And Professional Development
- Master’s Degree in Human Sexuality, Instituto Sexológico Educativo y Psicológico de Puerto Rico (ISEP-PR), 2017, Magna Cum Laude
- Certification in Thanatology (Clinical, Integral & Palliative Perspective), DECEP-PR, 2022
- Certification in Sexuality & Couples (Gender Perspective), CEPI, Colombia, 2022
- Family Counselor Certification, International Reciprocity Board of Therapeutic Professional Counselors (IRBO), In Progress
- Ordained Chaplain, Ministerio de Capellanía Corona de Justicia, 02/15/25
- Bachelor of Arts in Psychology, University of Puerto Rico, 2000, Cum Laude
Timeline
Freelance
Educational Program Developer & Workshop Facilitator
01.2019 - Current
Healthcare Reporting Specialist
Elevance Healthcare LLC
01.2008 - Current
Ordained Chaplain -
Ministerio de Capellanía Corona de Justicia
Certification in Thanatology (Clinical, Integral & Palliative Perspective) -
DECEP-PR
Certification in Sexuality & Couples (Gender Perspective) -
CEPI, Colombia
Master’s Degree - Human Sexuality
Instituto Sexológico Educativo y Psicológico de Puerto Rico (ISEP-PR)
Bachelor of Arts - Psychology
University of Puerto Rico
Family Counselor Certification -
International Reciprocity Board of Therapeutic Professional Counselors (IRBO)