Diego De La Cruz
San Juan
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Costa Bahia Hotel by efficiently managing unexpected events and large parties. Adept in customer service and multitasking, my background includes significant contributions to team collaboration and time management, consistently delivering quality service across diverse roles.
Overview
1
1
year of professional experience
Work History
Host
Costa Bahia Hotel
San Juan
06.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Ujier
TEAMWORX
San Juan
01.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Crew Member
Mcdonalds
Bayamon
09.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Costa Bahia Hotel
06.2024 - 09.2024
Ujier
TEAMWORX
01.2024 - 05.2024
Crew Member
Mcdonalds
09.2023 - 01.2024