Diego Gonzalez
San Juan,Puerto Rico
Summary
Results-driven Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and project success.
Overview
6
6
years of professional experience
Work History
CEO
ThatQualityLifestyle
New York, United States
11.2021 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Oversee the daily operations of the organization and ensure compliance with applicable laws and regulations.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization regularly and identified areas for improvement.
- Established policies and procedures that promoted an ethical work environment.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Implemented technological solutions designed to improve operational effectiveness.
- Analyzed market trends and customer data to inform decision-making processes.
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Monitored competitors' activities to keep up with industry trends.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Generated ideas to increase sales through creative promotions.
- Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
- Researched emerging technologies in digital marketing space.
- Developed social media marketing strategies to help brand company and increase sales.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Manager of Operations
Come Sano
San Juan, Puerto Rico
06.2019 - 08.2024
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Hired and onboarded team members to meet immediate and expected demand.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Event Promoter
NYC Promoters
New York, United States
02.2022 - 04.2024
- Developed and implemented promotional strategies to increase event attendance.
- Created press releases, marketing materials, and advertisements to promote events.
- Managed budgeting process for each event to ensure cost-effectiveness without sacrificing quality or customer satisfaction.
- Maintained relationships with clients throughout the planning process to ensure their needs were met.
- Coordinated guest lists for various functions.
Employee
Aqua Arte
San Juan, Puerto Rico
08.2018 - 12.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Employee
Hydroponicspr
Canóvanas, Puerto Rico
12.2020 - 03.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Computer Science
Fordham University
New York, New York05-2025
High School Diploma -
Commonwealth Parkville School
San Juan, Puerto Rico05-2021
Skills
- Innovation management
- Financial Acumen
- Operations Management
- Brand Management
- Sustainable business models
- Social Media Marketing
Affiliations
- Basketball
- Volleyball
- Fitness
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Event Promoter
NYC Promoters
02.2022 - 04.2024
CEO
ThatQualityLifestyle
11.2021 - Current
Employee
Hydroponicspr
12.2020 - 03.2021
Manager of Operations
Come Sano
06.2019 - 08.2024
Employee
Aqua Arte
08.2018 - 12.2022
Bachelor of Science - Computer Science
Fordham University
High School Diploma -
Commonwealth Parkville School
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