Diego Gudiño
Carolina
Summary
Customer Service oriented individual with years of experience. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and people skills. Ambitions to grow within the hotel industry.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Uber Associate
Uber
San Juan
03.2024 - Current
- Became adept at advanced car maintenance
- Minimized expenditures and maximized gains by researching and acquiring the most efficient car in the market
- Optimized tourist’s itinerary to make the stay on the island as enjoyable as possible for them
- Great conversationalist to keep customers engaged in a fun light hearted conversation
- Maximized the comfort for passengers by expertly driving and avoiding Puerto Rico’s crater sized potholes
Point Of Sale Technician
Worldwide Payment Services
San Juan
04.2023 - 03.2024
- Provided technical support and troubleshooting for customers facing issues with POS systems.
- Educated clients on utilizing specific features within POS software to enhance operational efficiency.
- Customized Clover, Dejavoo software to meet clients' specific needs in high-volume industries, such as food services and retail.
- Configured customer networks for seamless connectivity between POS devices, including computers, cash registers, and credit card terminals.
- Optimized existing processes to identify cost-saving opportunities, reducing client expenses on POS hardware and software by up to 70%.
- Resolved emergency issues for equipment repair with prompt arrival to sites on nights and weekends.
- Worked as a team to make sure client's needs are met in a timely, efficient and organized manner.
- Drove 30,000 miles all over the island with a clean driving record to negotiate with clients on equipment and service costs.
- Provided excellent customer service by engaging passengers in friendly conversation.
Education
Some College (No Degree) - Electrical Engineering in Avionics
UAGM Carolina
CarolinaSkills
- Hardware Installation
- Customer Support
- Software knowledge
- Proficient Spanish and English Speaker
- Quick Learner
- Customer Relations
- Attention to Detail
- Problem-solving abilities
- Adaptability
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Uber Associate
Uber
03.2024 - Current
Point Of Sale Technician
Worldwide Payment Services
04.2023 - 03.2024
Some College (No Degree) - Electrical Engineering in Avionics
UAGM Carolina