DIEGO J SALA MARCHENA
GUAYNABO
Summary
Results-driven professional with a Bachelor of Arts in Management and extensive experience in logistics, inventory management, and strategic planning. Skilled in operations, including acquisition, storage, and distribution of materials and equipment. Bilingual fluency in Spanish and English with a proven ability to lead teams, optimize processes, and achieve organizational goals. Experienced with advanced customer support techniques and handling escalated customer concerns. Utilizes strategic problem-solving to improve service outcomes and foster customer loyalty. Track record of enhancing team performance and implementing effective customer care solutions.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Support
Gustazos
11.2022 - Current
- Provided exceptional customer service by resolving inquiries efficiently and effectively
- Maintained detailed records to support operational improvements and customer satisfaction
Real Estate Broker
Estrategias Del Caribe
01.2020 - Current
- Supported strategic planning initiatives to drive organizational success
- Collaborated on resource allocation and operational improvements
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
Data Entry Operator
Sala Accounting Services
05.2018 - 01.2022
- Maintained accurate records and supported accounting operations through detailed data entry
Delivery Driver (Medical Equipment and Vaccines)
Voces
06.2021 - 08.2021
- Ensured timely and secure delivery of critical medical supplies and vaccines
- Coordinated routes to optimize delivery times and maintain quality standards
Warehouse Worker
Music Wave Events
06.2018 - 12.2019
- Managed inventory and supported event logistics to ensure seamless operations
Sales Representative
Vector Marketing
06.2019 - 08.2019
- Achieved sales targets by building strong customer relationships and understanding client needs
Education
Bachelor of Arts - Management
Saint Leo University
Saint Leo, FL05-2022
High School - undefined
Commonwealth Parkville School
Skills
Inventory Management
Strategic Planning & Analysis
Exceptional customer support
Administrative Support & Data Entry
Leadership & Team Collaboration
Logistics & Distribution Coordination
Customer Service Excellence
Computer skills
Friendly, positive attitude
Certification
Real Estate Broker, 09/21, Present
CPR Certified, 01/22, Present
Timeline
Customer Support
Gustazos
11.2022 - Current
Delivery Driver (Medical Equipment and Vaccines)
Voces
06.2021 - 08.2021
Real Estate Broker
Estrategias Del Caribe
01.2020 - Current
Sales Representative
Vector Marketing
06.2019 - 08.2019
Warehouse Worker
Music Wave Events
06.2018 - 12.2019
Data Entry Operator
Sala Accounting Services
05.2018 - 01.2022
High School - undefined
Commonwealth Parkville School
Bachelor of Arts - Management
Saint Leo University
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