Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DIEGO J SALA MARCHENA

GUAYNABO

Summary

Results-driven professional with a Bachelor of Arts in Management and extensive experience in logistics, inventory management, and strategic planning. Skilled in operations, including acquisition, storage, and distribution of materials and equipment. Bilingual fluency in Spanish and English with a proven ability to lead teams, optimize processes, and achieve organizational goals. Experienced with advanced customer support techniques and handling escalated customer concerns. Utilizes strategic problem-solving to improve service outcomes and foster customer loyalty. Track record of enhancing team performance and implementing effective customer care solutions.

Overview

7
7
years of professional experience
2022
2022
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Customer Support

Gustazos
11.2022 - Current
  • Provided exceptional customer service by resolving inquiries efficiently and effectively
  • Maintained detailed records to support operational improvements and customer satisfaction

Real Estate Broker

Estrategias Del Caribe
01.2020 - Current
  • Supported strategic planning initiatives to drive organizational success
  • Collaborated on resource allocation and operational improvements
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.

Data Entry Operator

Sala Accounting Services
05.2018 - 01.2022
  • Maintained accurate records and supported accounting operations through detailed data entry

Delivery Driver (Medical Equipment and Vaccines)

Voces
06.2021 - 08.2021
  • Ensured timely and secure delivery of critical medical supplies and vaccines
  • Coordinated routes to optimize delivery times and maintain quality standards

Warehouse Worker

Music Wave Events
06.2018 - 12.2019
  • Managed inventory and supported event logistics to ensure seamless operations

Sales Representative

Vector Marketing
06.2019 - 08.2019
  • Achieved sales targets by building strong customer relationships and understanding client needs

Education

Bachelor of Arts - Management

Saint Leo University
Saint Leo, FL
05-2022

High School - undefined

Commonwealth Parkville School

Skills

    Inventory Management

    Strategic Planning & Analysis

    Exceptional customer support

    Administrative Support & Data Entry

    Leadership & Team Collaboration

    Logistics & Distribution Coordination

    Customer Service Excellence

    Computer skills

    Friendly, positive attitude

Certification

Real Estate Broker, 09/21, Present

Timeline

Customer Support

Gustazos
11.2022 - Current

Delivery Driver (Medical Equipment and Vaccines)

Voces
06.2021 - 08.2021

Real Estate Broker

Estrategias Del Caribe
01.2020 - Current

Sales Representative

Vector Marketing
06.2019 - 08.2019

Warehouse Worker

Music Wave Events
06.2018 - 12.2019

Data Entry Operator

Sala Accounting Services
05.2018 - 01.2022

High School - undefined

Commonwealth Parkville School

Bachelor of Arts - Management

Saint Leo University
DIEGO J SALA MARCHENA