Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dihara P. Ocasio Collazo

Morovis

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in clover systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

5
5
years of professional experience

Work History

Waitress

El Museo Del Cafe
05.2023 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waitress

El Ventorrillo Del Abuelo
02.2020 - 05.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification for minimum age for sale of alcoholic beverages.

Education

High School Diploma -

Josefa Del Rio Guerrero
Torrecillas, Puerto Rico
05.2019

Skills

  • Accurate Money Handling
  • Dining Customer Service
  • Supply Restocking
  • Beverage Preparation
  • To-Go Order Preparation
  • Cash Handling
  • Check Payment Processing
  • Food Spoilage Prevention
  • Food and Beverage Pairings
  • Food Running
  • Menu Memorization
  • Food Preparation and Safety
  • Complex Problem-Solving
  • Hospitality Service Expertise
  • Transactions and Cash Handling
  • Greeting and Escorting Guests

Languages

English
Intermediate (B1)

Timeline

Waitress

El Museo Del Cafe
05.2023 - Current

Waitress

El Ventorrillo Del Abuelo
02.2020 - 05.2023

High School Diploma -

Josefa Del Rio Guerrero

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Dihara P. Ocasio Collazo