Dimarie Vega Pena
Kissimmee
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Centers Plans for Healthy Living
San Juan PR
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Leader
To Go Stores Gas Station
San Juan P.R
03.2023 - 03.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
General Manager
Backstage Beauty Scene Lounge
San Juan P.R
08.2020 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Team Member
Pollo Tropical
Kissimmee, FL
03.2019 - 04.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
Medical Billing
Cambridge
San Juan 03.2019
High School Diploma -
National Talent Academy
San Juan PR09.2016
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- Fast learner
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Centers Plans for Healthy Living
09.2024 - Current
Shift Leader
To Go Stores Gas Station
03.2023 - 03.2024
General Manager
Backstage Beauty Scene Lounge
08.2020 - 03.2024
Team Member
Pollo Tropical
03.2019 - 04.2020
High School Diploma -
National Talent Academy
Medical Billing
Cambridge