An adept leader and communicator, I excel in molding professional teams and enhancing operational efficiencies. At Alexandria Industries and Hospicio Salud Integral de la Montaña, I spearheaded training protocols and delivered critical emotional support, underpinned by my expertise in Microsoft Office and robust interpersonal skills.
Overview
7
7
years of professional experience
Work History
RECERTIFICATION SPECIALIST/ CASE MANAGER
IEM
01.2024 - 06.2024
Performed tasks allied to the Department of Health, letter department specifically. Carrying out logistics with the letters and cases, to later be delivered to the main client.
Make calls to beneficiaries and keep up with their paperwork, to solve individual's cases.
Data entry.
Complete whatever task is assigned regarding the requirements of management.
FABRICATION OPERATOR
Alexandria Industries
09.2022 - 07.2023
Perform machinery operations such as: assembly, interpretation of manufacturing order, material inspections, verifying tolerance numbers and product quality
Training of new operators and security protocols
Inspection of machines, cleaning and replacement of damaged parts
SALES AND ADMINISTRATIVE ASSISTANT
Wilmer Designs
01.2020 - 06.2022
Customer service and support
Channeling of product sales
Invoice processing
Document processing
Receipt of goods
Inventory management and control
Personnel administration
Coordination and scheduling of activities
MENTAL HEALTH FACILITATOR
Hospicio Salud Integral de la Montaña
04.2018 - 10.2019
Provision of counseling and spiritual guidance for family members and patients with terminal health conditions
Health and Addiction Services Administration (AMSSCA), federal FEMA project, Development of records and documentation of participants' interventions at the individual and group level
Visits to homes within the community to provide emotional support and venting sessions to the victims of Hurricane Maria
Preparation of workshops, orientations and talks to diverse populations (children, adults, elderly, refugees, people with addiction, emergency, and FEMA personnel)
COUNSELOR/GUIDANCE COUNSELOR
Hospicio Salud Integral de la Montaña
01.2017 - 01.2019
Provision of counseling and spiritual guidance for family members and patients with terminal health conditions
Health and Addiction Services Administration (AMSSCA), federal FEMA project, Development of records and documentation of participants' interventions at the individual and group level
Visits to homes within the community to provide emotional support and venting sessions to the victims of Hurricane Maria
Preparation of workshops, orientations and talks to diverse populations (children, adults, elderly, refugees, people with addiction, emergency, and FEMA personnel)
Education
Bachelor of Arts - General Psychology
University of Puerto Rico
Master of Arts - Industrial Organizational Psychology
Catholic University of Puerto Rico
Skills
Ability to identify elements that influence human behavior
Communication and interpersonal skills
Leadership ability to motivate and contribute to the professional development of staff
Able to work unsupervised and in teams
Knowledge in the use of Microsoft Office software
Experience with sales and customer service
Activities
Member of the Association of Psychology Students
Timeline
RECERTIFICATION SPECIALIST/ CASE MANAGER
IEM
01.2024 - 06.2024
FABRICATION OPERATOR
Alexandria Industries
09.2022 - 07.2023
SALES AND ADMINISTRATIVE ASSISTANT
Wilmer Designs
01.2020 - 06.2022
MENTAL HEALTH FACILITATOR
Hospicio Salud Integral de la Montaña
04.2018 - 10.2019
COUNSELOR/GUIDANCE COUNSELOR
Hospicio Salud Integral de la Montaña
01.2017 - 01.2019
Bachelor of Arts - General Psychology
University of Puerto Rico
Master of Arts - Industrial Organizational Psychology