DINORAH QUINONES MELÉNDEZ
San Juan
Summary
Specialist with years of experience in customer service, management and service development. Oriented to provide services to companies where I can perform efficiently with ethical reasoning, knowledge, skills and abilities necessary to make optimal decisions contributing to the development, implementation of strategic plans and new market trends, ensuring customer satisfaction.
Overview
27
27
years of professional experience
Work History
Accounts Receivable Assistant
Hermanos Colon Distributors, Inc.
07.2024 - Current
- Processed invoices and payments efficiently to maintain accurate accounts receivable records.
- Assisted in reconciling customer accounts, ensuring consistent accuracy and timely resolution of discrepancies.
- Utilized accounting software to track transactions, enhancing operational efficiency and data integrity.
- Monitored aging reports to identify overdue accounts, implementing follow-up strategies for timely collections.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Billed customers by sending statements and invoices via fax or email.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
Account Manager
Office Depot, Office Max
01.2016 - 01.2024
- Responsible for sales operations of office supplies, furniture and technology to accounts in the education segment
- Maintained and recorded customer information
- Carrying out visits
- Elaboration of presentation
- Taking measurements of the area for design and furnishings
- Auction management
Internal Sales Manager
Office Max
01.2012 - 01.2016
- Execution of telephone sales to small and medium-sized companies
- Prospect research and acquisition
- Retention of potential clients
- Elaboration of quotations
- Development and implementation of promotions
- Achievement of quarterly sales targets
- Invoice preparation
- Purchase order processing
Administrative Assistant
Office Max
01.2006 - 01.2012
- In charge of the control and management of sales reports
- Support to the salesmen in the sales process
- Management of agency visits
- Filing and maintenance of documents
- Schedule planning
- Organization of meetings and corporate activities
- Preparation of presentations
- Application for government permits
- Assisting in the interview process
Customer Service
Office Max
01.2003 - 01.2005
- Responsible for collections and returns
- Credit card application processing
Front End Supervisor
Toys R’ Us
01.1999 - 01.2002
- Responsible for personnel administration and supervision
- Collection management
- Cash drawer balancing
Education
Bachelor of Arts - Social Sciences with Concentration in Psychology
Universidad Interamericana de Puerto Rico – Recinto Metropolitano
01.2004
Skills
- Bilingual Spanish-English
- Identification of problems and implementation of solutions
- Effective communication with broad synthesis and transmission of ideas
- Leadership in decision making
- Agility in the creation of innovations and new business opportunities
- Sales strategy development skills
- Customer service and support
- Data evaluation and analysis
- Ability to work under pressure with good time management skills
- Proficiency in Microsoft Office, Sales Force and SalesLoft programs and tools
- Microsoft office
- Collections
- Bank deposits
- Confidentiality
- Customer service support
- Strong client relations skills
- Microsoft Excel
Timeline
Accounts Receivable Assistant
Hermanos Colon Distributors, Inc.
07.2024 - Current
Account Manager
Office Depot, Office Max
01.2016 - 01.2024
Internal Sales Manager
Office Max
01.2012 - 01.2016
Administrative Assistant
Office Max
01.2006 - 01.2012
Customer Service
Office Max
01.2003 - 01.2005
Front End Supervisor
Toys R’ Us
01.1999 - 01.2002
Bachelor of Arts - Social Sciences with Concentration in Psychology
Universidad Interamericana de Puerto Rico – Recinto Metropolitano
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