Douglas Martinez
Troy
Summary
- Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
First Sergeant -HHD, Motor Transportation
USAR
10.2021 - Current
- Self-motivated, with strong sense of personal responsibility.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Skilled at working independently and collaboratively in team environment.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Experience understanding federal policies and regulations.
- Improved platoon performance by implementing effective leadership strategies and clear communication.
- Enhanced troop readiness by conducting comprehensive training sessions in combat engineering tactics and techniques.
- Conducted risk assessments for transportation activities to mitigate potential issues before they occurred.
- Managed over 20 drivers, ensuring compliance with safety standards and regulations to maintain safe work environment.
- Mitigated risks by identifying potential hazards and providing safety briefings to all personnel.
- Strengthened teamwork through regular team-building exercises and focused group activities.
- Improved soldiers' morale with proactive counseling sessions addressing personal and professional concerns.
- Enhanced overall unit performance by providing guidance, mentorship, and support to personnel.
- Increased platoon readiness by implementing comprehensive training programs and exercises.
- Ensured compliance with safety regulations during training exercises, reducing incidents significantly.
- Supported mission success with thorough planning and execution of complex engineering projects.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in team environment.
Platoon Sergeant, Operation and Training NCO
Support Company USAR
05.2015 - 04.2021
- Enhanced platoon readiness by conducting comprehensive training programs and drills.
- Established strong team dynamic within platoon through effective communication and leadership strategies.
- Trained, supervised and organized over 35 soldiers and personnel.
- Reduced disciplinary incidents by implementing strict adherence to military standards and protocols.
- Improved operational efficiency with meticulous resource management and logistical planning.
- Maintained high levels of morale among soldiers, fostering positive and motivated environment.
- Streamlined administrative processes to ensure timely completion of all assigned tasks and objectives.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Managed budgetary constraints effectively, balancing fiscal responsibility with mission requirements to achieve optimal results.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Promoted safety awareness within platoon, significantly reducing accidents during training exercises and deployments.
Flat Machine Operator
US Post Office
07.1993 - 09.2016
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Enhanced customer satisfaction through proactive communication and timely issue resolution.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
GED -
XXXXXXXXXX
Patterson, NJSkills
- Operational planning
- Training Coordination
- Attention to Detail
- Supervision and leadership
- Interpersonal Communication
- Diversity awareness
- Coaching and Mentoring
- Employee Counseling
- Personnel Management
- Scheduling
- Call Management
- Staff Training
- Organizational Skills
Timeline
First Sergeant -HHD, Motor Transportation
USAR
10.2021 - Current
Platoon Sergeant, Operation and Training NCO
Support Company USAR
05.2015 - 04.2021
Flat Machine Operator
US Post Office
07.1993 - 09.2016
GED -
XXXXXXXXXX
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