Dr. Edgardo Ortiz-Mendez

• See broad spectrum of undifferentiated patients on all shifts, in order of presentation of assignment by attending or senior resident with an emphasis on quality of patient evaluation and care.
• Perform the initial assessment of the patient and actively participate in all aspects of patient care, including history and physical, diagnostic and therapeutic planning, procedures, writing orders, and interactions with family.
• In-depth discussion of all cases with the attending prior to initiation of all but the most basic diagnostic studies or therapeutic interventions.
• No supervision or direction of decisions of other residents or medical students, but ensure active student involvement in the care of the patients the student is following.

• Reaching and maintaining %75 or less of MLR. Following closely the KPI’s to Advise Providers on lowering the costs of Medication by following a PDL and GDR. Reaching patients everyday and avoiding unnecessary ER visits and/or hospitalizations, providing the necessary care and attention in office.
• Trained New NP’s, MD’s, and Case Managers.
• Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost effective care • Develop, assess and adjust, as necessary, the care plan and promote desired outcome • Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options • Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff as necessary to meet the complete medical socio economic needs of clients • Develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs • Provide patient and provider education • Facilitate member access to community based services • Monitor referrals made to community based organizations, medical care and other services to support the members’ overall care management plan • Actively participate in integrated team care management rounds • Identify related risk management quality concerns and report these scenarios to the appropriate resources • Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems

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• Collaboratively plan for MA’s success by working with administrators, Providers, and colleagues to develop and implement standard and protocols for COVID-19 event Team.
• Work with other teams to accomplish Clinic’s goals and determine future improvements.
• Assist in development of Clinic’s activities and calendars.
• Coordinate Leader conferences to facilitate communication and improve patient’s outcome.
• Hold team meetings to manage expectations, make team changes, and request information about clinical leaders and successful Medical Assistants strategies.
• Produce Protocols, Logistics, instructions, maps, and flyers to effectively communicate with patients and community in general about upcoming events and proposed changes.
• Worked with programs as: ADP, eCW, and excel professional.

Promoted in less than 4 months of employment. Became #1 team and Supervisor of the whole company on my third month in charge December and on January, achieving 98% attendance, 100% Quality, and 100% retention.

1. Supervise staff assigning task, monitoring work performance, coaching, and counseling.

2. Participate in hiring, training, recommending, and approving salary action.

3. Recommended and administer corrective actions, including termination.

4. Manage key performance indicators and interpreter payroll metrics.

5. Conduct regular monitoring of the interpreter calls in order to identify and address performance opportunities.

6. Provide meaning for meaning interpreting.

7. Follow all Cyracom´s interpreter protocols in accordance with Cyracom training and policies and procedures.

8. Follow all Cyracom policies and procedures related to information confidentiality and interpreter ethics.

9. Attend all required training for interpreters, such as training by Cyracom International Training and Development Department.

10. Continuously improve vocabulary and specialized knowledge of subject matter required for various clients such a medical, legal, social services, etc.

11. Maintain confidentiality in accordance with CyraCom Interpreter policies.

12. Use standard office equipment such as telephones, computers, copiers, and fax machines.

13. Use MS Office applications such as Outlook, Word, and Explorer (or other internet browsers).