EDGAR HERNANDEZ
Bayamon
Summary
Energetic graduate student eager to apply knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions. Surveyor Assistant with strong background conducting surveys. Accurately collected vital survey data by taking measurements using various instruments. Additional skills. Cohesive team player when working with survey crew members and supervisors.
Overview
6
6
years of professional experience
Work History
Surveyor Assistant
CRB Caribe
San Juan
03.2024 - Current
- Assisted surveyors in field work such as boundary surveys, topographic surveys and construction layout surveys.
- Performed calculations to determine elevations, angles and distances using surveying instruments.
- Operated surveying equipment like total stations, GPS receivers and levels.
- Set up survey control points and reference lines for projects.
- Compiled reports containing all relevant information regarding the survey activities performed.
- Tracked changes made during the course of a project to update records accordingly.
- Collected data using manual and electronic survey instruments, such as 3D scanners and GPS devices.
- Marked and set points with spikes, stakes and rods.
- Identified elevations by positioning levels or rods at specific points.
Claims Processor
Optum
San Juan
11.2023 - Current
- Maintained accurate records of all claims activities
- Analyzed complex claims to determine validity and appropriate settlement amounts
- Submitted claims to insurance carriers for payment
Patient Care Coordinator
OptumRx
Toa Baja
11.2022 - 11.2023
- Scheduled and coordinated patient appointments, tests, and treatments
- Facilitated patient access to community resources, such as home health services, transportation, and social programs
- Assisted patients with financial and insurance inquiries, ensuring that they received the services they needed
Brand Ambassador
WEBHELP
Guaynabo
07.2021 - 01.2022
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
- Recommended products to customers, thoroughly explaining details
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Described product highlights and benefits to help guide purchasing decisions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Call Center Agent
Conduent
Guaynabo
05.2019 - 07.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Education
Bachelor of Arts -
Guaynabo05.2021
High School Diploma -
Atlantic University College
Bayamon05.2016
Skills
- Ability to Multitask
- Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Computer Skills
- Creative Thinking
- Operations
- Project Coordination
- Adaptability
- Decision Making
- Problem Solving
- Critical Thinking
- Collaboration
- Investigation
- Empathy
- Reporting
- Reliability
- Blueprints interpretation
- Route logs
- Driving and transportation
- Research skills
Languages
- English
- Spanish
Timeline
Surveyor Assistant
CRB Caribe
03.2024 - Current
Claims Processor
Optum
11.2023 - Current
Patient Care Coordinator
OptumRx
11.2022 - 11.2023
Brand Ambassador
WEBHELP
07.2021 - 01.2022
Call Center Agent
Conduent
05.2019 - 07.2019
Bachelor of Arts -
High School Diploma -
Atlantic University College
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