Edgar Ortega

• Current federal pay-grade (GS-8) at $54,496.00.
• Work eight (8) hours per day, five (5) days a week for one-hundred and sixty weeks (160 weeks).
• Completes contacts with both English and Spanish speaking taxpayers, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding.
• Provides full explanations to specific inquiries initiated by the individual or a business generated by notices, or internally generated assignments. These inquiries involve: A body of law and regulations that covers one or more types of issues each having different conditions, reporting requirements, or other regulatory provisions that significantly affect and complicate the specific obligation involved. Regulations and policies subject to frequent legislative changes or administrative determinations, amendments or precedent decisions that affect specific conditions. Collection programs that include the full range of exemptions, deductions, exclusions, coupled with business taxes involving different types of exemptions, deductions, exclusions, etc., to advise, inform, assess and collect taxes, and associated liabilities.
• Oversee 10-12 employees as technical assistor, including new hires who want to be part of the agency as on job instructor (OJI). As OJI, Mr. Ortega has to evaluate live performances from new hires, discuss agency expectations, give daily meetings discussing employee's performance and aspects to improve, certify new hires and keep constant communication with managers and senior leadership.
• Advised debtors on payment options and set up payment plans, warn of enforcement as levies and liens, referrals to taxpayer advocated services (TAS) when required, advising on how to work with accounts assigned to private debt collector, bankruptcy and offer in compromise (OIC).
• Handled irate customers smoothly to achieve performance targets.
• Entered customers' financial status information (FIN) to determine possible CNC, lien filings and taxpayers ability to pay in order to protect government interest.
• Notified customers of delinquent returns and account with balances with attempt to collect outstanding amounts.
• Met demands of busy collections group by performing high volume of daily calls.

• Worked twelve (12) hours, six (6) days a week for five (5) weeks.
• Assist the Federal Emergency Management Agency (FEMA) on DR-4486 for vaccination efforts against COVID-19 in Jacksonville, Florida (2021).
• Carry out inspections at the vaccination centers to certify that the facilities met all the requirements to operate under certain requirements by law (ADA Requirements, states and federal regulations, permits, etc.) to recommend and report findings to supervisors and senior leaders of the agency.
• Use of the CDC Index of Vulnerabilities to identify the most vulnerable communities and coordinate with NGO's and other non-profit organizations (Ameri Corps) the resources to achieve the vaccination of people in those areas.
• Facilitate the communication and agenda between FEMA and the Jacksonville Mayor's office, including representatives and congressional leaders offering federal guidance developing presentations, top-table meetings and in-site workshops.
• Serve as a translator for people who attended the vaccination centers and did not speak English. Translations from English to Spanish and vice versa and translations from Portuguese to Spanish.
• In charge of logistics and labeling to facilitate the identification of vaccination centers in multiple centers around Jacksonville, Florida.
• Identify rumors, concerns or trends related to COVID-19 and notify local media of the correct information to be shared with the general public.
• Work with the Florida Department of Emergency Management (FDEM) and all stakeholders identifying buildings or locations to conduct vaccination processes.

• Worked eight (8) hours, five (5) days a week for eight (8) weeks.
• Written reports outlining findings, including damages to infrastructure and personal property.
• Maintained up-to-date in inspection techniques, codes, ordinances and regulations.
• Complete reports of damages.
• Completed sketches of sites to supplement. photographs and all information obtained at scope of work (SOW).
• Conducted inspections of buildings, equipment and grounds for deficiencies, including potential health, safety and code violations.
• Re-evaluated commercial and residential constructions with previous failed inspections.

• Worked shifts of eight (8) hours, five (5) days a week for five (5) weeks.

• Generate detailed and effectively inspections, documentation and reports to the property of the affected client, which will be represented in court by the contractor.

• Completed sketches of sites to supplement. photographs and all information obtained at SOW.
• Wrote detailed damage descriptions and obtained the applicant representative’s agreement that all disaster-related damage was described and quantified correctly.
• Work on a daily basis with Publisher to review and complete inspection reports made by other inspectors on the filed.
• Provided administrative and technical support for project superintendents and project managers.
• Filled out and submitted reports and paperwork on-time.
• Review and complete more than 10 damage reports per day.

• Worked shifts of ten (10) to fourteen (14) hours six (6) days a week for twenty two (22) weeks.

• Supported finance department staff by performing a wide range of clerical and administrative tasks related to federal funding grants provided to the recovery efforts after Hurricane Maria (2017), in the pilot program "Tu Hogar Renace".
• Audited 7 conglomerated contractors (5 from US and 2 from PR) that were designated to use more than 1.2 billion dollars of federal funding to construct and repair damage dwellings (DD) by make them "safe and functional".
• Assessed the accuracy of recorded payments.
•Processed financial documents including contracts, expense reports and invoices.

• Worked shifts of eight (8) to ten (10) hours, five (5) to six (6) days a week for fifteen (24) weeks, traveling around fourteen (14) municipalities in the southeast area of Puerto Rico.
• As a PM representative of the Housing Department of Puerto Rico, supervise and approve the SOW carried out inspectors representing the contractors in charge of carrying out the recovery works.
• Collaborated with PDMG's to discuss effective plans that need to be implemented to solve major quality problems.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with "Tu Hogar Renace Program" policies and procedures.
• Complete failed or incomplete inspections by other inspectors.
• Worked in a professional and respectful manner to handle all program participants requirements.
  Drove applicants feedback to deliver information to management for corrective action.
  Make contact with applicants, set a weekly schedule and make travel arrangements to visit all of them in the time and hours stipulated.

• Worked shifts of ten (10) to fourteen (14) hours seven (7) days a week for eleven (11) weeks.

• Deployed as a Site Inspector on DR-4339-PR, coordinated with other PA staff involved in the IA Program delivery process for applicant and performed accurate quantification and detailed description of disaster related damage, including debris.

• Two hundred ninety-nine inspections completed, 88.75% Avg QC score and zero (0) FEMA complaints.

• Arrive at disaster field office at appointed date and time and receive briefing and equipment as necessary.
• Schedule inspections with the FEMA disaster survivor on a first-in, first-out basis.
• Perform inspection according to FEMA specifications and FEMA Inspections Guidelines.
• Explain FEMA provided documents and answer basic questions from applicants about the FEMA process.
• Verify ID, Insurance status, Ownership (only for owners), Occupancy, and Household Composition.
• Enter each room (whether there was damage or not) and record damages to the walls, floors ceilings, doors etc., appliances, and furnishings.
• Assess damage to the roof from the ground; assess damage in the crawlspace from the exterior.
• Assess appliance damages before recording them as Repair or Replace Measure rooms in which damage occurred and total square footage of dwelling.
• Take interior and exterior photos of the dwelling and damages reflective of the habitability determination.
• Address all data fields required within the FEMA software
• Complete and return to WSP USA all assigned inspections in less than 5 (five) days of the disaster survivor's registration.
• Submit accurate timesheets and travel reimbursement forms on a weekly basis.
• Respond professionally to WSP USA staff inquiries within 12 hours.