Edgardo Ocasio

• I oversee and direct the network administration, help desk, logical access, and security administration departments.
• I actively collaborate with the teams to improve user support and optimize the use of technology throughout the organization.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Responsible for effective and secure operation of all company information systems, including equipment, telecommunications services, cloud applications and Internet domain registrations.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Managed relationships with third-party intrusion detection system providers.
• Monitored computer virus reports to determine when to update virus protection systems.
• Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
• Selected appropriate intrusion detection system solutions for implementation at facilities.
• Performed risk analyses to identify appropriate security countermeasures.
• Completed vulnerability scans to identify at-risk systems and remediate issues.
• Recommend improvements in security systems and procedures.
• Actively led training, mentoring and continuous development for users.
• Evaluated latest technology innovations and adopted cost-effective, useful solutions.
• Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Performed virtual machine provisioning, VM priority setup and template cloning.
• Created VPN infrastructure for several workers, allowing for secure remote connections.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Performed software installations and upgrades to Linux or Windows operating systems.
• Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.

• Analysis, design and management of Computer Systems, Local Area networks and telecommunications networks.
• Responsible for analysis and recommendation of equipment and services to be used or purchased.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Configured hardware, devices and software to set up work stations for employees.
• Performed server backups and changed and replaced backup tapes daily.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Installed and upgraded internal and third party software.
• Evaluated latest technology innovations and adopted cost-effective, useful solutions.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Recommended options for disaster recovery, remote access, network appliances and servers security.
• Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
• Performed virtual machine provisioning, VM priority setup and template cloning.
• Created VPN infrastructure for several workers, allowing for secure remote connections.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.

Various recommendations if necessary.

• Responsible for effective and safe operation of entire telecommunications infrastructure of telecommunication network of more than 7,000 customers and 8,000 networks devices.
• Lead network and telecommunications department crew.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Implemented corrective plans of action for network availability, utilization and latency.
• Maintained network performance by performing network monitoring, analysis, and performance tuning.
• Troubleshot network problems and escalated problems to vendor.
• Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements.
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Constructed and maintained Virtual Local Area Network (VLAN).
• Identified and immediately resolved issues with network devices.
• Planned, coordinated and implemented network security measures.
• Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
• Managed and maintained stability of network and wireless services throughout enterprise.
• Provided required network documentation to inform management.
• Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
• Provided detailed network diagrams, process flow charts and procedural guidelines.
• Established robust infrastructure and data capacity for new applications and communication between sites.
• Performed virtual machine provisioning, VM priority setup and template cloning.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Implemented corrective plans of action for network availability and latency.

• Design and management of telecommunications network.
• Provided on-call support for network engineering duties.
• Developed and refined build process and configurations, and contributed to network automation.
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Constructed and maintained Virtual Local Area Network (VLAN).
• Monitored stability of network and wireless services to deliver comprehensive stability.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Identified and immediately resolved issues with network devices.
• Planned, coordinated and implemented network security measures.
• Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
• Provided required network documentation to inform management.
• Planned, implemented and maintained wireless network strategy and operation.
• Established network specifications and analyzed workflow, access, information and security requirements.

• I oversee and direct the network administration, help desk, logical access, and security administration departments.
• I actively collaborate with the teams to improve user support and optimize the use of technology throughout the organization.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.