Edgardo Ocasio

• I manage the network administration, technical support, logical access, and security administration departments.
• Collaborate with teams to enhance user support and optimize technology utilization.
• Supervise daily operations to achieve performance, quality, and service standards.
• Fosterer positive work environment through strong relationships with staff members.
• Resolve complaints promptly, resulting in improved customer satisfaction.
• Lead cross-functional teams to conduct comprehensive security assessments and audits.
• Improve response time to incidents by developing effective communication protocols within the security team.
• Collaborate with cross-functional teams to enhance organizational security posture.
• Collaborate with IT teams to enhance network security measures and prevent breaches.

• Responsible for effective and secure operation of all company information systems, including equipment, telecommunications services, cloud applications and Internet domain registrations.
• Analyze network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Guide implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Create cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Manage relationships with third-party intrusion detection system providers.
• Monitor computer virus reports to determine when to update virus protection systems.
• Maintain commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
• Select appropriate intrusion detection system solutions for implementation at facilities.
• Perform risk analyses to identify appropriate security countermeasures.
• Complete vulnerability scans to identify at-risk systems and remediate issues.
• Recommend improvements in security systems and procedures.
• Actively led training, mentoring and continuous development for users.
• Evaluate latest technology innovations and adopted cost-effective, useful solutions.
• Monitor rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Perform virtual machine provisioning, VM priority setup and template cloning.
• Create VPN infrastructure for several workers, allowing for secure remote connections.
• Monitor network capacity and performance to diagnose and resolve complex network problems.
• Implement necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.

• Analysis, design and management of Computer Systems, Local Area networks and telecommunications networks.
• Responsible for analysis and recommendation of equipment and services to be used or purchased.
• Explain technical information in clear terms to non-technical individuals to promote better understanding.
• Assess system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Configure hardware, devices and software to set up work stations for employees.
• Perform server backups and changed and replaced backup tapes daily.
• Patch software and installed new versions to eliminate security problems and protect data.
• Collaborate with vendors to locate replacement components and resolve advanced problems.
• Maintain servers and systems to keep networks fully operational during peak periods.
• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Install important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Install and upgraded internal and third party software.
• Evaluate latest technology innovations and adopted cost-effective, useful solutions.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Configure, manage and troubleshot VoIP and multi-media distributed systems and platforms.
• Monitor network capacity and performance to diagnose and resolve complex network problems.
• Recommend options for disaster recovery, remote access, network appliances and servers security.
• Integrate fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
• Perform virtual machine provisioning, VM priority setup and template cloning.
• Create VPN infrastructure for several workers, allowing for secure remote connections.
• Use ticketing systems to manage and process support actions and requests.

Various recommendations if necessary.

• Responsible for effective and safe operation of entire telecommunications infrastructure of telecommunication network of more than 7,000 customers and 8,000 networks devices.
• Lead network and telecommunications department crew.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Implement corrective plans of action for network availability, utilization and latency.
• Maintain network performance by performing network monitoring, analysis, and performance tuning.
• Troubleshot network problems and escalated problems to vendor.
• Upgrade network by conferring with vendors and develop, tested, evaluated and installed enhancements.
• Install, configure, and support local area network (LAN), wide area network (WAN) and Internet system.
• Maintain network hardware and software and monitor network to support network availability to end users.
• Perform day-to-day LAN and WAN administration, maintenance and support.
• Construct and maintained Virtual Local Area Network (VLAN).
• Identify and immediately resolved issues with network devices.
• Plan, coordinated and implemented network security measures.
• Back up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
• Manage and maintained stability of network and wireless services throughout enterprise.
• Provide required network documentation to inform management.
• Increase knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
• Provide network support services for devices such as hubs, bridges, routers and other hardware.
• Provide complete end-to-end engineering and installation of route-based IP network solutions.
• Configure, manage and troubleshot VoIP and multi-media distributed systems and platforms.
• Initiate and manage network test facilities to verify network hardness and resilience.
• Monitore network capacity and performance to diagnose and resolve complex network problems.
• Recommende options for disaster recovery, remote access, network appliances, servers and directory services security.
• Provide detailed network diagrams, process flow charts and procedural guidelines.
• Establish robust infrastructure and data capacity for new applications and communication between sites.
• Perform virtual machine provisioning, VM priority setup and template cloning.
• Provide network support services for devices such as hubs, bridges, routers, and other hardware.
• Implement corrective plans of action for network availability and latency.

• Design and management of telecommunications network.
• Provided on-call support for network engineering duties.
• Developed and refined build process and configurations, and contributed to network automation.
• Install, configure, and support local area network (LAN), wide area network (WAN) and Internet system.
• Maintain network hardware and software and monitored network to support network availability to end users.
• Perform day-to-day LAN and WAN administration, maintenance and support.
• Construct and maintained Virtual Local Area Network (VLAN).
• Monitor stability of network and wireless services to deliver comprehensive stability.
• Configure networks for smooth, reliable operation to meet business processes and objectives.
• Identify and immediately resolve issues with network devices.
• Plan, coordinate and implement network security measures.
• Back up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
• Provide required network documentation to inform management.
• Plan, implement and maintain wireless network strategy and operation.
• Establishe network specifications and analyzed workflow, access, information and security requirements.
• Manage network infrastructure, ensuring optimal performance and reliability.

• Lead installation and maintenance of telecommunications infrastructure, ensuring optimal performance and reliability.
• Mentore junior technicians, fostering skill development and promoting adherence to safety standards.
• Streamline equipment testing processes, enhancing efficiency in troubleshooting and resolution times.
• Collaborate with engineering teams to design network solutions tailored to client specifications and requirements.
• Conducte comprehensive system audits, identifying areas for improvement and implementing corrective actions.
• Manage inventory of telecommunications components, ensuring availability for ongoing projects and minimizing downtime.
• Evaluate emerging technologies, recommending upgrades to enhance service delivery and customer satisfaction.
• Increase customer satisfaction by providing timely responses to service requests and resolving issues efficiently.
• Install and configure new devices and system components.