Edgardo Gonzalez
Carolina
Summary
Dynamic and results-oriented professional with extensive experience in customer and technical support roles, notably at Dynamics Payments. Excelled in managing high-volume customer inquiries, demonstrating exceptional customer service excellence and technical troubleshooting skills. Proven ability to enhance customer satisfaction and resolve complex issues, contributing to significant improvements in customer support efficiency.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist II
Dynamics Payments
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Assisted customers troubleshoot payment devices
- Configure terminal networks with customers over the phone
- Provide financial support to customer inquiries regarding charges and deposits
Technical Support Representative
Webhelp
10.2021 - 01.2022
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Education
Bachelor of Science - Computer Information Systems
Universidad Ana G Mendez
San Juan, PR01-2020
Skills
- Customer service excellence
- Stress management
- Workflow management
- Conflict resolution
- Technical troubleshooting
- Data entry
Languages
Español
Native language
English
Proficient
C2
Timeline
Customer Support Specialist II
Dynamics Payments
06.2022 - Current
Technical Support Representative
Webhelp
10.2021 - 01.2022
Bachelor of Science - Computer Information Systems
Universidad Ana G Mendez
Similar Profiles
Jordan SmithJordan Smith
District Manager at Heartland Payments A Global PaymentsDistrict Manager at Heartland Payments A Global Payments
Joey McAleerJoey McAleer
Director of Integrated Partnerships - ECommerce at EVO Payments/Global PaymentsDirector of Integrated Partnerships - ECommerce at EVO Payments/Global Payments
JASMINE DASJASMINE DAS
Junior Delivery Manager at X L Dynamics Dynamics India Pvt. Ltd.Junior Delivery Manager at X L Dynamics Dynamics India Pvt. Ltd.