Edna De Jesus Mir
Aguas Buenas
Summary
Dynamic General Manager with a proven track record at The Lounge Events, excelling in operational management and team leadership. Spearheaded initiatives that enhanced service quality and boosted productivity. Skilled in budget oversight and client engagement, fostering strong relationships to drive business success and optimize resource allocation.
Overview
21
21
years of professional experience
Work History
General Manager
The Lounge Events
11.2022 - Current
- Streamlined daily operations to enhance workflow and service quality.
- Supported implementation of operational procedures to boost team performance and productivity.
- Utilized industry-standard tools for effective inventory management and scheduling tasks.
- Collaborated with staff to resolve customer inquiries and improve service efficiency.
- Participated in training sessions to develop leadership skills and team coordination.
- Established policies to ensure safety standards within the workplace environment.
- Managed budget development, employee evaluations, and contract negotiations effectively.
- Fostered strong relationships with clients, vendors, and partners to drive business success.
President
Finca Artesanal LLC
11.2016 - Current
- Spearheaded strategic planning initiatives aligning organizational goals with market trends.
- Developed and implemented operational policies to enhance departmental efficiency.
- Directed cross-functional teams to execute high-impact projects within established timelines.
- Analyzed performance metrics, identifying areas for improvement and optimizing resource allocation.
- Oversaw budget management to ensure financial accountability and sustainable growth strategies.
- Fostered collaborative relationships with stakeholders, driving project success and innovation.
- Increased customer satisfaction through continuous improvement initiatives and exceptional service.
- Hired and trained employees to maximize productivity in line with best practices.
Store Manager
Rent A Center
11.2004 - 11.2016
- Boosted overall store sales through innovative marketing strategies and exceptional service standards.
- Managed daily operations to ensure a clean, safe environment for customers and employees.
- Improved store layout for enhanced customer flow and increased product visibility.
- Supervised front counter interactions, addressing customer inquiries regarding products efficiently.
- Assisted in recruiting, hiring, and training new staff members to build a strong team.
- Tracked employee attendance closely, addressing punctuality issues promptly.
- Developed an employee retention plan that significantly reduced turnover rates over time.
- Coordinated in-store events with local businesses to increase foot traffic and community engagement.
Education
Associate of Arts -
University of Puerto Rico
CayeyBBA -
University of New Mexico
New MexicoSkills
- Team leadership and development
- Problem-solving skills
- Operational management
- Collaborative team player
- Multi-tasking ability
- Leadership effectiveness
- Time efficiency
- Coaching and training expertise
- Staff oversight
- Customer engagement
- Inventory management
- Employee scheduling proficiency
- Written and verbal communication
- Administrative functions
- P&L oversight
- Motivational leadership \Client engagement strategies \Process enhancement \Vendor relations \Goal attainment \Interpersonal effectiveness \Recruitment expertise \Expense oversight \Troubleshooting skills \Purchasing planning \Cost analysis \Sales acumen \Marketing knowledge \Sales team growth \Risk management \Loss prevention measures \Bilingual capabilities \Software proficiency \Client account handling \Negotiation tactics \Branding knowledge
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
General Manager
The Lounge Events
11.2022 - Current
President
Finca Artesanal LLC
11.2016 - Current
Store Manager
Rent A Center
11.2004 - 11.2016
Associate of Arts -
University of Puerto Rico
BBA -
University of New Mexico