EDSEL F RUIZ
Caguas
Summary
Talented and task-oriented professional with a strong background in technological developments and multiple analytical functions. Known for building excellent relationships with clients, peers, and superiors, as well as delivering outstanding presentations. Thorough professional process and quality manager experienced in technical consulting, marketing support, and sales enablement for outdoor and in-building solutions. Approach problems analytically and effectively communicate accurate information to customers, sales staff, and engineering team members to drive corporate sales. Committed to ensuring after-sales satisfaction and providing top-notch customer support.
Overview
28
28
years of professional experience
Work History
Technical Consulting
Liberty PR
11.2020 - 02.2025
- Worked directly with FirstNet department to obtain the biggest IOT contracts in Puerto Rico for Puerto Rico Department of Transportation (DTOP)
- Over 318 modems will be installed in multiple intersection of our major and principal roads in PR
- During the Covid-19 Social Media Escalation support was provided attending over 175 cases online
- Evaluate and implement in building projects for multiple customers creating an excellent environment for them to maintain doing business and adding more solutions from our services catalogue to their existing accounts
- Support corporate accounts with their migration during the transition from AT&T to Liberty being with them on the site during the process
- Create a database worklog every quarter helping our department to develop future RAN plans including new site builds, cRAN’s and In Building projects
Process & Quality Manager
AT&T
03.2014 - 11.2020
- Increase IRU sales by 4% over one year by an in-building solution implementation
- Resolved satisfactory the 96% of the customer issues
- Improve network services by performance metrics attending 45 corporate account per quarter yearly
- Designed several projects for in building coverage on customers like Marriott hotels, Caribe Hilton, Wyndham Rio Mar, Hewlett Packard and FedEx including many others
- Create data metrics for network process measurement, identifying indicators for future network improvement opportunities
Network Engineer Sales Support Manager
AT&T
10.2011 - 03.2014
- Retention of 95% of the customer when the principal cause is the AT&T network
- Continuously maintained the customer base in 97% by the interaction with clients on pre and post-sale
- 99% of our customer assisted by me was retained as corporate client
- Improved network quality, methods and procedures, and process with internal department on NP&E by using the Customer Visit Work Log created by me
- Developed a data system to predict trends base on the outcomes and plan strategies covering 2K new corporate customer base
RF Field Supervisor
Ericsson
09.2009 - 10.2011
- Led a multicultural environment of 4 full time employees
- Maintain and install In Building Solution for multiples customers
- Implemented strategies to reduce the Network Operations capital expense reducing 3% the overtime payments
- Manages and coordinates operations with contractors assuring completion on 98% of the installations in the time provided
- Create and develop a microwave 11GHz & 6GHz laboratory in our facilities for testing purposes with surplus equipment
RF Field Technician
Sprint
02.2000 - 09.2009
- Create the actualization and parameters of the data base for our different MW paths including more than 30 new circuits
- Elaborated different proposals related to our market needs including costs, solutions and maintenance in special for on call schedule
- Coordinates and oversees special projects: construction, remodeling and expansion of Microwave network to increase in 25% for USVI capacity
- Achieved a 98.6% maintaining the accuracy of the inventory for the spare parts available focusing always in staying within the budget
Transmission Area Technician
Telefonica Sistemas
02.1998 - 02.2000
- Designed new telecommunication circuits thru optical multiplexers such as Tellabs
- Member of the designing team for the backbone of BBVA ATM machines around the island of Puerto Rico
Telecommunication Technician / Satellite Communications
Ultracom
06.1997 - 02.1998
- Worked in the Engineering Department and was responsible for the operation, repair and maintenance of international communications, using digital multiplexers, modems, up/down converts, low noise amplifiers, high power, RF frequency and IF frequency
Education
CORREDOR DE BIENES RAICES -
Career Real Estate College
San Juan, Puerto Rico01.2020
MBA - TECHNOLOGY MANAGEMENT
University of Phoenix
Guaynabo, Puerto Rico01.2010
BS - PHYSICS APPLIED TO ELECTRONICS
Universidad De Puerto Rico
Humacao, Puerto Rico01.1997
Skills
- Organizational Change Management
- Operational Efficiency Enhancement
- Six Sigma Certification
- Strong Presentation Skills
- Vendor Relationship Management
- Professional Consulting Expertise
- Strategic Technical Planning
- Technical Assessment
- Consulting Expertise
Professional Achievements
- Drive Business Forward, Creation, design and implementation of the ROW (Repeater on Wheels) for AT&T Company to bring In Building coverage in the Puerto Rico Governor House (1533 Construction).
- Educational Advance, Collaboration and training development of the Telecommunications Associate Degree at Colegio Universitario de San Juan, Puerto Rico., 09/2003
- Published Research Paper, Published research paper during the proceedings of the Eleventh National Conference on Undergraduate.
- Individual Performance Accomplishment, Winner of the Sprint Excellence Award Third Quarter., 09/2002
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Technical Consulting
Liberty PR
11.2020 - 02.2025
Process & Quality Manager
AT&T
03.2014 - 11.2020
Network Engineer Sales Support Manager
AT&T
10.2011 - 03.2014
RF Field Supervisor
Ericsson
09.2009 - 10.2011
RF Field Technician
Sprint
02.2000 - 09.2009
Transmission Area Technician
Telefonica Sistemas
02.1998 - 02.2000
Telecommunication Technician / Satellite Communications
Ultracom
06.1997 - 02.1998
CORREDOR DE BIENES RAICES -
Career Real Estate College
MBA - TECHNOLOGY MANAGEMENT
University of Phoenix
BS - PHYSICS APPLIED TO ELECTRONICS
Universidad De Puerto Rico
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