EDWARD MALDONADO
San Juan
Summary
Performance-oriented Sales Leader offering exceptional record of achievement with over 25 year of experience leading successful teams. Tenacious field manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Solid background in buying, retail, Box Office and multi store management toward a growth oriented position. Strong decision making capabilities. Excellent presentation and negotiation skills. Bilingual, Spanish and English.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Box Office Manager
ASM Global
12.2019 - Current
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Analyzed sales data to identify trends and optimize ticket pricing for maximum revenue generation.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.
- Developed comprehensive staff training programs, enhancing team productivity and performance.
- Oversaw recruitment hiring processes including interviewing potential candidates evaluating their qualifications before selecting suitable individuals join our team members achieve success together.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using N-Liven to extract data for email blasts and mailing lists.
Box Office Manager
COLISEO DE PUERTO RICO JOSE MIGUEL AGRELOT
01.2017 - 12.2019
- Responsible in managing operations in the Box Office, including but not limited to managing box office systems, sales, banking, reporting and evaluation of sales and system management including leading a team focus on providing an experience to our customers who are purchasing tickets but also to our vendors and promoters
- My role is to create a strong relationship and trust between our promoters and customers to work on a strategic plan
- Full analytical understanding is needed to evaluate history data and what will be the best business model for any specific event.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations with promoter and staff by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Developed strong communication and organizational skills through working on group projects.
Gallery Owner/Art Dealer
AGE ART GALLERY
01.2007 - 01.2017
- Develop and implement from the ground up all operating policies and procedures for the new business
- Work with different governmental agencies for permits
- Strategized different marketing tools for promoting art work from gallery artists
- Develop different corporate gift for local and international companies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Store Manager / Buyer
MUSEO DE ARTE DE PUERTO RICO
01.2000 - 01.2007
- Oversee museum's in-house retail unit, establish/execute purchasing plan, develop and implement all operating policies and procedures
- Analyze daily sales data and inventories to plan promotions and make adjustments
- Prepare and maintain purchasing budget and generating sales
- Negotiate with local and international suppliers and vendors to include the selection and purchasing of works of arts from Puerto Rican artists
- Verify and manage inventories, product rotation and replenishment, merchandising and floor set-up
- Manage and evaluate sales and service staff; prepare weekly work and payroll schedules and support all customer service and sales efforts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Multi Store Manager
WH Smith
05.1993 - 07.2000
- Instrumental in the successful opening of 8 stores in Casa de Campo in Dominican Republic with the responsabilityresponsibility of initial purchasing, store set up, inventory, personnel selection and training.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed brand expansion initiatives across sales, marketing, and advertising campaigns.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Motivated staff between stores to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Supervised 10 locations between Puerto Rico and Dominican Republic to enforce high-quality standards of operation.
- Launched over 8 new locations in Domican Republic through effective management of property acquisitions and construction and financial planning.
- Supervised between locations between 95 to 120 staff members to optimize brand expansion initiatives and productivity keeping in mind seasonability..
- Cultivated interpersonal skills by building positive relationships with staff through coaching and development.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Defined locations, dealers and investors to drive product sales and foster brand expansion.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
BBA Accounting -
UNIVERSITY OF PUERTO RICO
Cayey, PR01.1994
Skills
- Managing Operations and Efficiency
- Negotiation
- Decision-Making
- Budget Management
- Staff Training
- Strategic Planning
- Financial Management
- Teamwork and Collaboration
Pc Skills
- Windows
- MS Office (Word, Excel, Power Point)
- Paciolan
- N-Liven
- Silverlake
Training
- Museum Store Association: E-commerce
- Purchasing Strategies for Museum Stores
- Customer Service
Certification
GBAC - Global Biorisk Advisory Council
2020
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Senior Box Office Manager
ASM Global
12.2019 - Current
Box Office Manager
COLISEO DE PUERTO RICO JOSE MIGUEL AGRELOT
01.2017 - 12.2019
Gallery Owner/Art Dealer
AGE ART GALLERY
01.2007 - 01.2017
Store Manager / Buyer
MUSEO DE ARTE DE PUERTO RICO
01.2000 - 01.2007
Multi Store Manager
WH Smith
05.1993 - 07.2000
BBA Accounting -
UNIVERSITY OF PUERTO RICO
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