EDWARD PAGAN-CARRASQUILLO
PMB 102 PO Box 2021 Las Piedras
Summary
Skilled in load securing and exceptional customer service, I leveraged these abilities at Jordan's Furniture to enhance delivery efficiency and client satisfaction. My proactive approach in route planning and defensive driving, combined with a knack for resolving customer inquiries, significantly improved operational performance.
Overview
27
27
years of professional experience
Work History
Home Delivery Driver
Jordan's Furniture
East Taunton
01.2003 - 01.2025
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Recorded mileage, fuel usage, and other expenses associated with each trip accurately.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reported mechanical problems encountered with vehicles to dispatch.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Conducted regular maintenance checks on the vehicle such as oil changes, brake inspection.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered goods to customers in a timely and efficient manner.
- Drove delivery truck or van to transport orders.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Home Delivery
Boston Interiors
Stoughton
09.2000 - 01.2003
- Monitored inventory levels of products available for home delivery to ensure adequate supply.
- Organized orders for home delivery, loaded into vehicles and delivered to customers unable to travel to pantry location for pick-up.
- Drafted detailed reports outlining current trends within the industry pertaining specifically to home delivery services.
- Organized delivery routes for efficient transport of rented goods.
- Delivered goods to customers' homes or businesses according to delivery instructions.
- Resolved customer queries related to delivery status and timing.
- Analyzed customer feedback data to identify areas of improvement in product quality, delivery times.
Quality Control Intern
BFI Recycling
Brockton
09.1997 - 08.2000
- Created detailed reports on product defects, test results, and other quality-related issues.
- Created and maintained database of common and known testing defects.
- Assisted in the development of process improvements to enhance production efficiency.
- Maintained records of testing activities and results according to standard operating procedures.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Followed safety protocols while operating heavy machinery on the production line.
Education
GED -
Education & Career Planning Center: Brockton
231 Main St, Suite R, Brockton, MA 0230107-2000
Skills
- Load securing
- Delivery scheduling
- Defensive driving
- Route planning
- Fuel efficiency
- Vehicle maintenance
- Punctuality
- Excellent sense of direction
- Loading and unloading
- GPS navigation
- Customer service
- Delivery schedule development
- Warehouse operations
- Package handling
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Home Delivery Driver
Jordan's Furniture
01.2003 - 01.2025
Home Delivery
Boston Interiors
09.2000 - 01.2003
Quality Control Intern
BFI Recycling
09.1997 - 08.2000
GED -
Education & Career Planning Center: Brockton
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