Edwin Arroyo Portela
Bayamon
Summary
Analytical and driven Industrial Engineer with over 15 years of progressive experience in Diagnostic Technical Service business and Project Management. Touting strong leadership skills to manage diverse, cross-functional teams. Proven excellence in process re-engineering to drive efficiency and reduce costs. Talented in satisfying client needs in fast-paced, high-volume settings. Successfully oversees teams of personnel completing challenging projects. Excellent decision-making, planning and communication skills.
Overview
19
19
years of professional experience
Work History
Technical Service Supervisor
Cardinal Health
Guaynabo
10.2011 - 12.2023
- Managed technical service diagnostics division.
- Developed and implemented service programs to ensure customer satisfaction.
- Supervised 6 field service engineers and 2 product specialist.
- Prepared SOPs for department processes.
- Coordinated an average of 2400 services annually for over 325 diagnostics equipment.
- Managed an average of 35 equipment implementation projects annually.
- Performed pre-site inspections.
- Coordinated equipment delivery, DI water system, compressor and UPS services.
- Scheduling of Preventive maintenance in compliance with product manufacturers.
- Expanded service territory to USVI, Bahamas, Bermuda and Trinidad Tobago.
- Performed KAIZEN projects to improve parts inventory management, reduce inventory cost, stock outs and lead time.
- Performed BPR project to implement new service management system to eliminate manual service documentation and manage trunk parts inventory.
- Implemented and performed daily GEMBA with service staff.
- Increased service attainment by 15% with a constantly increasing equipment population.
- Coordinated monthly training sessions with manufacturers for technical support staff.
- Drafted annual budget proposals based on projected costs associated with providing technical services.
- Ensured compliance with industry standards and following manufacturers requirements, CLIA and Department of Health regulations.
- Assisted the commercial team in developing marketing plans for new products.
- Implemented QR code system for customer service request.
- Performed statistical analysis for use in key decision-making.
- Established performance metrics and monitored team performance against those metrics on daily basis.
- Participated in trade shows, conferences, and other events designed to promote the company's products or services.
- Reviewed customer complaints related to product or service quality and took corrective action as needed.
- Worked with cross-functional teams to achieve goals.
- Delivered products to customer locations on time.
IT Project Coordinator
Cardinal Health
Guaynabo
07.2008 - 10.2011
- Managed IT projects related to warehouse operation, including dispatch, packaging product areas and HAZMAT clarification of OTC products.
- Performed time study for manual operation., identified bottlenecks and ERP system problems that cause delays to operational processes.
- Evaluated product scanning system to reduce packaging time.
- Ran process simulation utilizing ARENA software to evaluate improvement impact.
- Managed implementation of contract application to improve customers contract price and terms.
- Managed implementation of equipment service application (Service Ledger) for documentations, inventory and tracking of service history for Diagnostics division.
- Implemented dashboard system at Building #3 facility to display HR announcements and daily operation metrics.
- Performed QA test of application before deployment.
- Prepared user manuals for applications.
- Created weekly status reports summarizing project activities and progress towards goals.
- Prepared monthly IT Department costs and expenses report and discussed them with CIO.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Coordinated internal and external communications related to projects.
- Facilitated cross-functional collaboration among technical teams for successful execution of projects.
- Procured software, hardware and infrastructure required to meet program demands.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Conducted periodic inspections of job sites for quality and progress.
- Worked closely with stakeholders to define project scope and objectives.
- Developed training materials and provided instruction on new technologies or processes used in projects.
- Led meetings with internal team members, consultants and contractors.
Merchandising Supervisor
Borschow Healthcare Technology & Logistics
Guaynabo
07.2004 - 07.2008
- Implemented merchandising services on over 150 pharmacies. Included community, K-mart and hospital OPD.
- Restructured complete pharmacy floor.
- Prepared pharmacy floor plans.
- Developed and implemented merchandising strategies to increase sales and maximize profits.
- Printed labels and tags for for-sale merchandise.
- Performed order system updates.
- Implemented pocket pc system on customers for product ordering.
- Implemented RX order system at K-Mart pharmacies.
- Developed and drove product merchandising plans, analyzed region, and store-specific data and recommended actions that boosted business profitability.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Trained new staff members on company policies and procedures related to merchandise management.
- Conducted regular store visits to ensure adherence to merchandising standards.
- Supervised a team of five merchandisers, providing guidance and support when needed.
- Communicated and coordinated planogram execution with store management.
- Provided reports on monthly sales results to senior management team members.
Education
Lean Six Sigma Green Belt Course - Industrial Engineering
Advanced Innovation Group Pro Excellence
Lean Six Sigma Yellow Belt Certification - Industrial Engineering
Advanced Innovation Group Pro Excellence
Auto Micro 80 Technical Service Certification - Electrical Equipment Installation And Repair
Polymedco Diagnostics
Peekskill, NYGenexpert Technical Service Certification - Electrical Equipment Installation And Repair
Cephied Diagnostics
Sunnyvale, CAArchitect C4000 Technical Service Certification - Electrical Equipment Installation And Repair
Abbott CELAC
D.F, MexicoArchitect I1000 Technical Service Certification - Electrical Equipment Installation And Repair
Abbott CELAC
D.F, MexicoBachelor of Science - Industrial Engineering
Polytechnic University of Puerto Rico
San Juan, P.R.Skills
- Field Operations
- Strategic Planning
- Project Management
- Prioritization
- Lean Six Sigma
- Compliance Understanding
- Performance Updates
- Financial Administration
- Contracts
- Quality Assurance
- Personnel Management
- Equipment Knowledge
- System Design
- Leadership
Languages
Spanish
First Language
English
Proficient (C2)
C2
Computer Literate
- Microsoft Office® (Outlook, Word, Excell, Power Point)
- Microsoft Visio and Project
- Rockwell ARENA®
- Minitab
- Salesforce and Field Service Lightning
Timeline
Technical Service Supervisor
Cardinal Health
10.2011 - 12.2023
IT Project Coordinator
Cardinal Health
07.2008 - 10.2011
Merchandising Supervisor
Borschow Healthcare Technology & Logistics
07.2004 - 07.2008
Lean Six Sigma Green Belt Course - Industrial Engineering
Advanced Innovation Group Pro Excellence
Lean Six Sigma Yellow Belt Certification - Industrial Engineering
Advanced Innovation Group Pro Excellence
Auto Micro 80 Technical Service Certification - Electrical Equipment Installation And Repair
Polymedco Diagnostics
Genexpert Technical Service Certification - Electrical Equipment Installation And Repair
Cephied Diagnostics
Architect C4000 Technical Service Certification - Electrical Equipment Installation And Repair
Abbott CELAC
Architect I1000 Technical Service Certification - Electrical Equipment Installation And Repair
Abbott CELAC
Bachelor of Science - Industrial Engineering
Polytechnic University of Puerto Rico
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